Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by managing recruitment services and ensuring high satisfaction levels.
- Company: Join AMS, a global leader in talent outsourcing and consulting.
- Benefits: Enjoy flexible working, competitive rewards, and full training support.
- Why this job: Make a real impact in a vibrant, diverse, and collaborative culture.
- Qualifications: Experience in client relations and recruitment services is essential.
- Other info: Embrace a culture of inclusion and endless career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Join our World of Talent. Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.
The Role
We are looking for a Senior Client Relationship Advisor to support the Relationship Manager in delivering a high quality, compliant, and value driven recruitment service. This role will be aligned to specific customers and will act as a key operational and relationship point of contact, ensuring KPIs, service levels, and client satisfaction targets are consistently achieved.
You will play a critical role in managing operational queries, delivering management information, resolving escalations, supporting continuous improvement initiatives, and identifying opportunities for growth across the AMS service offering.
Key Accountabilities
- Act as the primary operational point of contact for aligned customers and internal support teams
- Build and maintain strong relationships with hiring managers and key stakeholders, ensuring high levels of client satisfaction
- Ensure recruitment services are delivered in line with contractual obligations and service level agreements
- Own and resolve hiring manager and contractor escalations to conclusion
- Deliver operational MI at monthly customer reviews and support delivery of MBR content for tier one customers
- Produce, analyse, and present operational reports for Relationship Managers and client stakeholders
- Interpret data to identify trends, risks, and areas of concern, escalating where appropriate
- Act as SME for the technology operating platform, including ATS and Fieldglass
- Train new hiring managers and users on systems, processes, and reporting
- Support contractor queries relating to pay, rates, timesheets, and system updates
- Liaise with delivery team leaders and managers to address operational challenges proactively
- Support forecasting activities and ongoing performance monitoring
- Lead or support continuous improvement, transition, and migration projects
- Proactively identify opportunities for growth and process improvement
- Collaborate with internal teams to ensure smooth hand offs and efficient service delivery
- Promote all PSR service lines and confidently respond to stakeholder queries
- Ensure all governance, compliance, and legislative requirements are met
Skills & Experience
- Proven experience acting as a primary operational point of contact for clients and internal stakeholders within a recruitment, workforce solutions, or professional services environment
- Strong stakeholder management skills, with the ability to build and maintain trusted relationships with hiring managers, contractors, and senior client stakeholders
- Demonstrated experience delivering recruitment or managed services in line with contractual obligations and service level agreements
- Confident handling and resolution of hiring manager and contractor escalations through to successful conclusion
- Experience producing, analysing, and presenting operational management information for client reviews, including monthly and business review reporting
- Strong data interpretation skills, with the ability to identify trends, risks, and areas of concern and escalate appropriately
- Ability to translate operational data and insights into meaningful recommendations that support customers' strategic workforce and business objectives
- Experience using insights to proactively advise customers on performance optimisation, risk mitigation, and continuous improvement opportunities
- Hands on experience working as a subject matter expert for recruitment or workforce technology platforms such as ATS and vendor management systems including Fieldglass
- Proven ability to train and support hiring managers and system users on processes, systems, and reporting
- Experience supporting contractor queries relating to pay, rates, timesheets, and system updates
- Experience supporting forecasting activities, performance monitoring, and service optimisation
- Demonstrated involvement in continuous improvement initiatives, transition projects, or service migrations
- Strong problem solving mindset with the ability to identify growth opportunities and process improvements
- Excellent collaboration skills to ensure smooth hand offs and efficient service delivery across internal teams
- Ability to confidently promote service offerings and respond to stakeholder queries
- Strong understanding of governance, compliance, and legislative requirements within recruitment or workforce services
- Excellent communication skills, both written and verbal, with the ability to present confidently to client audience
Other
Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.
Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.
We offer
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package
- The opportunity to embark on a recruitment career with one of the world's leading recruitment companies
Details may vary slightly depending on your location, local labour law, etc.
Our culture of inclusion and belonging
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.
Hit the Apply now button to get your journey started!
We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long-term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.
Senior Client Relationship Advisor employer: AMS
Contact Detail:
AMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relationship Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Client Relationship Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research AMS and understand their values and culture. Be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for client relationship roles and refine your answers. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Senior Client Relationship Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Relationship Advisor role. Highlight your experience in managing client relationships and delivering recruitment services, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's resolving escalations or analysing operational data, we want to see how you’ve made an impact in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AMS
✨Know Your Stuff
Before the interview, make sure you thoroughly understand AMS's values and how they align with your own. Familiarise yourself with their recruitment processes and the specific role of a Senior Client Relationship Advisor. This will help you demonstrate your genuine interest and fit for the company.
✨Showcase Your Relationship Skills
Since this role heavily involves stakeholder management, prepare examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific situations where you resolved escalations or improved client satisfaction.
✨Data is Your Friend
Brush up on your data interpretation skills! Be prepared to discuss how you've used data to identify trends and make recommendations in past roles. Think of examples where your insights led to performance optimisation or risk mitigation.
✨Practice Makes Perfect
Conduct mock interviews with a friend or mentor, focusing on common questions related to operational management and client relations. This will help you articulate your thoughts clearly and confidently during the actual interview.
