At a Glance
- Tasks: Lead and develop a dynamic team in delivering top-notch client services.
- Company: Join AMS, a global leader in talent solutions with an inclusive culture.
- Benefits: Enjoy flexible working, competitive rewards, and a volunteer day off each year.
- Other info: Be part of a supportive community that values diversity and personal growth.
- Why this job: Make a real impact in a Tier 1 Global Bank while growing your career.
- Qualifications: Experience in talent acquisition and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, United Kingdom (3 days / week onsite)
Job Type & Duration: Permanent - Full Time
Sector: Financial Services
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Role
Are you passionate about joining a Tier 1 Global Bank as a Senior Manager, Client Services? Then, let's talk! The role is accountable for operational delivery, budget management, internal relationship management and leadership of a large team that would typically be comprised of multiple operational Delivery (recruitment / sourcing) teams. You will drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets, and create the people strategy for their portfolio and drive the achievement of client fulfilment strategy and all contractually agreed sourcing-led performance measures. The Senior Manager works as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required.
Key Accountabilities
- People
- Lead, coach, and develop a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development, and creation of destination career pathways.
- Ensure cascading of functional objectives, goals, and strategic/commercial updates to the team.
- Conduct 1:1s, coaching and development sessions, and skip-level meetings as required.
- Lead account team meetings and engagement activities as appropriate.
- Input into and conduct quarterly Talent Review Meetings, focusing on talent development and mobility across the broader portfolio and function.
- Lead the performance management process, including objective setting, mid-year and end-of-year reviews across the team/account, ensuring delivery against agreed outputs and development plans.
- Delivery, Performance, Commercial & Finance
- Deliver fulfilment plans by understanding business demand and outlook, and managing resources and team structure in line with approved service delivery locations and broader AMS location strategy.
- Review account structures to ensure alignment with budget and execute location strategy changes as required.
- Execute and embed strategic changes driven by innovation, continuous improvement, transformation, or changes to ways of working across client accounts or portfolios.
- Review account health, including people capability, KPIs, SLAs, holiday and sickness levels, stakeholder analysis, location strategy, customer experience, and employee engagement; develop continuous improvement roadmaps in collaboration with strategy colleagues.
- Drive team performance to ensure productivity, account profitability, and customer satisfaction are achieved in line with agreed commercials.
- Develop and manage targets, budgets, and SLAs (e.g., effectiveness, timeliness, candidate quality, recruitment delivery, customer satisfaction) with support from COD/functional management, and lead the team to deliver against them.
- Validate management reporting, monitor KPI performance (quantitative and qualitative), and review forecasts to identify trends and issues, using data-led insights to influence account strategy.
- Maintain a solutions-focused approach to issue resolution, supporting managers and team leaders to take accountability and resolve business challenges.
- In partnership with Client Partnering and Business Operations, own governance and ensure adherence to agreed operating principles (including RAID logs and related controls).
- Alongside the client partnering team, manage scope, governance, and compliance of the contract through team activity, proactively identifying and addressing scope creep.
- Partner with the Sourcing COE to review and optimise sourcing tools and utilisation (e.g., LinkedIn, extensions, STK/AMS One adoption), ensuring effective use of the technology stack.
Skills & Requirements
- Extensive experience in Talent Acquisition, RPO, or large-scale recruitment/account leadership within financial services, banking or professional services.
- Strong expertise in leading large-scale strategies and teams effectively across multiple regions and geographies.
- Demonstrated success in leading service transitions, transformation programmes, or operating model changes.
- Exceptional senior stakeholder management skills, particularly in politically sensitive and high-pressure environments.
- High-level commercial awareness with strategic thinking to drive business-critical decisions and results.
- Experience in driving operational excellence through advanced risk mitigation, proactive issue resolution, and strict adherence to process guidelines.
- Leadership with a focus on people performance management and a commitment to driving continuous improvement across the board.
Nice to Have
- Global account exposure across UK, US, and APAC regions.
- Experience supporting or leading RFP processes, contract extensions, or account renewals.
Why AMS?
At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer:
- Growth and development focused on your strengths.
- The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic.
- Supportive communities such as our Employee Resource Groups (ERGs).
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you.
- A competitive reward and benefits package.
- Flexibility in how and where you work.
Our statement
We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time. We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long-term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.
If you're ready to bring your skills, curiosity, and passion, click Apply and let's explore what we can achieve together!
Senior Account Manager employer: AMS
At AMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development opportunities and supportive communities, ensuring that every team member can thrive in their career. With a focus on flexibility and a competitive benefits package, we empower our employees to work in a way that suits them best, making AMS a truly rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like AMS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to AMS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on AMS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at AMS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with AMS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at AMS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former AMS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
