At a Glance
- Tasks: Lead client services and drive innovative talent strategies for global accounts.
- Company: Join AMS, a diverse and inclusive leader in talent solutions.
- Benefits: Enjoy flexible working, competitive rewards, and a supportive community.
- Other info: Embrace growth opportunities and contribute to meaningful projects.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in contingent recruitment and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Role
Location: London, 1-2 days in the office
Hours: Full time
Job Type: Permanent
Reporting to the Client Director, you will be accountable for overall operational delivery, budget management, relationship management and leadership of the Contingent workforce solution. Supporting the Client Director, you will be a champion of change and transformation with the objective of expanding our footprint and service scope with a prestigious client. You will also support the Client Director in creating the partnership strategy for the client and driving the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets, continuous improvement outcomes as defined within the account plan.
Key Accountabilities
- Leadership
- Effective communication of the commercial and talent strategy to the team and how this supports the wider account strategy
- Lead on-site and virtual teams, including regular/ongoing performance, development, engagement and well-being conversations
- Unify matrix resources behind shared priorities of productivity, account profitability and customer satisfaction
- Accountability for issue resolution, supporting Managers and Recruiters to resolve at the appropriate levels
- Client
- Build strong and influential trusted partner relationships with identified senior client stakeholders to develop and maintain business plans, recruitment plans and client organisational structures
- Innovation and Business Development
- Create and implement Continuous Improvement plan with clear, measurable and reportable targets in collaboration with Performance Management
- Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increasing the scope of the service within account
- Support the creation of bids, proposals and pricing for any opportunity that falls within the thresholds of the account
- Operations, Compliance and Finance
- Lead team in the delivery against targets, budget, SLAs and contractually agreed service standards. Manage utilisation and capacity effectively
- Work closely with the Performance Manager, CoE to monitor the account's Key Performance Indicators and forecasts; identify trends and issues, and use data-led insights to influence account strategy and drive customer engagement
- Maintain oversight of financial forecast and associated monthly and quarterly business review materials created by Performance Manager
- Manage the scope, governance and compliance of the contract through team activity; identify and tackle scope creep
- Ensure compliance to AMS Risk Management Framework, including the identification and management of risk and legislation affecting area of work
Skills & Requirements
- Current contingent recruitment labour experience in investment banking and/or financial services and a good understanding of the challenges associated with Statement of Work Service Procurement
- Solid understanding of the contract and managing the scope, governance and compliance of the contract through team activity
- Demonstrated understanding of Talent/Recruitment Solutions and the range of services that AMS deliver outside of contingent workforce services
- Demonstrated capability to manage a P&L; working knowledge of contracts, financial levers, governance frameworks, business assurance and controls
- Experience of using subject matter experts as appropriate to deliver projects
- Subject matter expertise in local recruitment practices such as sourcing strategies, recruitment models or best practice recruitment
- Knowledge of recruitment technology and recruitment databases
- Thorough understanding of legislation affecting area of work (e.g. IR35, age discrimination, compliance elements for contractors) and ability to guide and advise clients on legislation
- Proven ability to work in a highly complex matrix organization, managing large global teams with a mix of direct/indirect/matrixed reports
- Proficient Excel skills
- PPT skills- MS Office products
- Demonstrable evidence of leading on a significant Contingent solution and leading on initiatives that have delivered a material value to the Client
Why AMS?
At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer:
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package (private medical care, life insurance, etc.)
- Flexibility in how and where you work
- Hybrid model
*Details may vary slightly depending on your location, local labour law, etc.
Our statement
We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.
If you're ready to bring your skills, curiosity, and passion, click Apply and let's explore what we can achieve together!
Strategic Client Services Leader | Global Accounts in London employer: AMS
At AMS, we pride ourselves on being a global leader in talent and workforce solutions, fostering an inclusive and innovative work culture that empowers our employees to thrive. Located in the vibrant city of London, we offer flexible working arrangements, a strong focus on personal and professional growth, and a supportive community that values diverse perspectives. With competitive benefits and opportunities for meaningful impact, AMS is an excellent employer for those looking to shape the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Services Leader | Global Accounts in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your values align with theirs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are with our responses, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the position!
We think you need these skills to ace Strategic Client Services Leader | Global Accounts in London
Some tips for your application 🫡
Show Your Unique Perspective:At AMS, we love diverse thoughts and experiences. When writing your application, don’t be shy to showcase what makes you unique and how your background can contribute to our innovative culture.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight your relevant achievements in client services and operational delivery to show us you’re the perfect fit for the role.
Be Clear and Concise:We appreciate straightforward communication. Keep your application clear and to the point, focusing on your key accomplishments and how they relate to the responsibilities of the Strategic Client Services Leader position.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will reach us quickly, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at AMS
✨Know Your Stuff
Before the interview, dive deep into AMS's values and mission. Understand their approach to talent strategies and how they connect people with opportunities. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Strategic Client Services Leader, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams, managed client relationships, and driven change in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
AMS values data-led insights, so be ready to discuss how you've used data to influence strategy and improve client satisfaction. Bring specific examples of KPIs you've monitored and how you've adjusted your approach based on those insights.
✨Ask Thoughtful Questions
Prepare insightful questions that reflect your understanding of the role and the company. Inquire about their current challenges in contingent workforce solutions or how they measure success in client partnerships. This shows your engagement and strategic thinking.
