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- Tasks: Support internal sales and customer account management with organisation and administrative skills.
- Company: Successful manufacturing and engineering company focused on customer satisfaction.
- Benefits: Opportunity to grow in a dynamic environment with a focus on teamwork.
- Why this job: Make a real impact by ensuring smooth sales processes and excellent customer service.
- Qualifications: Experience in sales administration or customer service, preferably in technical fields.
- Other info: Join a growing business that values collaboration and customer feedback.
The predicted salary is between 30000 - 42000 £ per year.
My client, a successful manufacturing and engineering company, needs an internal sales administrator to support internal sales and customer account management activities. Using your organisation and administrative skills you will provide support to the internal and external sales team. This will include dealing with customer requests over the phone and by email, maintaining accurate records, sending detailed information to customers and other duties to ensure the sales process runs smoothly and consistently high levels of customer service and satisfaction are maintained.
In this role you will:
- Respond quickly and effectively to customer enquiries requests for information by email and other channels.
- Support the sales order process from quote / proposal to delivery.
- Liaise with internal and external sales colleagues for a seamless customer experience.
- Work closely with colleagues in all departments to ensure customers are kept informed at all stages and get the information required.
- Obtain customer feedback for use in improving products, services and customer experience.
- Maintain up to date customer, product, pricing and delivery information.
- Effectively manage systems and maintain accurate records.
With experience in an internal sales / administration or customer service role, you will ideally have worked in a manufacturing, technical or engineering company and / or be comfortable working with technical products. You will not be afraid to engage with and gain an understanding of technical products in order to understand customer requirements and communicate with clarity and confidence.
Your skills and experience should include:
- Strong written and verbal communication skills, able to adapt your communication to a diverse business to business customer base.
- Computer literate and IT systems and databases / CRMs.
- High attention to detail and able to maintain accurate and up to date records.
- Able to understand customer requirements and respond appropriately.
- Able to connect customers to the right people and get the information they need.
- Determined, able to manage your own workload and contribute towards team and company goals in a collaborative environment.
- Able to respond in a timely manner and work towards key deadlines with a flexible approach.
In this varied role you will have the opportunity to make it your own and enjoy being part of a successful and growing business that prides itself on excellent customer service.
Internal Sales Administrator in Stourbridge employer: AMS PEOPLE LIMITED
Contact Detail:
AMS PEOPLE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Administrator in Stourbridge
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team and the sales process. This shows you're genuinely interested and ready to jump in and contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Internal Sales Administrator in Stourbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Internal Sales Administrator role. Highlight your relevant experience in sales administration or customer service, especially if you've worked in manufacturing or engineering. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos. We love attention to detail!
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. Mention any experience with CRM systems or managing customer records, as this will show us you’re ready to hit the ground running in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at AMS PEOPLE LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like supporting the sales order process and maintaining accurate records. This will help you demonstrate how your skills align with what the company is looking for.
✨Showcase Your Communication Skills
Since strong written and verbal communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you adapted your communication style to suit different audiences, as this will show your versatility.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and keep track of multiple tasks. You might want to share specific tools or methods you use to stay organised, especially when dealing with customer enquiries and maintaining records. This will highlight your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
