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- Tasks: Support sales and customer account management in a dynamic manufacturing environment.
- Company: Join a successful manufacturing and engineering company with a focus on teamwork.
- Benefits: Gain valuable experience, develop your skills, and be part of a growing business.
- Why this job: Make a real impact by ensuring excellent customer service and satisfaction.
- Qualifications: Experience in sales administration or customer service, with strong communication skills.
- Other info: Enjoy a varied role with opportunities for personal growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
My client, a successful manufacturing and engineering company, needs an internal sales administrator to support internal sales and customer account management activities. Using your organisation and administrative skills you will provide support to the internal and external sales team. This will include dealing with customer requests over the phone and by email, maintaining accurate records, sending detailed information to customers and other duties to ensure the sales process runs smoothly and consistently high levels of customer service and satisfaction are maintained.
In this role you will:
- Respond quickly and effectively to customer enquiries requests for information by email and other channels.
- Support the sales order process from quote / proposal to delivery.
- Liaise with internal and external sales colleagues for a seamless customer experience.
- Work closely with colleagues in all departments to ensure customers are kept informed at all stages and get the information required.
- Obtain customer feedback for use in improving products, services and customer experience.
- Maintain up to date customer, product, pricing and delivery information.
- Effectively manage systems and maintain accurate records.
With experience in an internal sales / administration or customer service role, you will ideally have worked in a manufacturing, technical or engineering company and / or be comfortable working with technical products. You will not be afraid to engage with and gain an understanding of technical products in order to understand customer requirements and communicate with clarity and confidence. Your skills and experience should include:
- Strong written and verbal communication skills, able to adapt your communication to a diverse business to business customer base.
- Computer literate and IT systems and databases / CRMs.
- High attention to detail and able to maintain accurate and up to date records.
- Able to understand customer requirements and respond appropriately.
- Able to connect customers to the right people and get the information they need.
- Determined, able to manage your own workload and contribute towards team and company goals in a collaborative environment.
- Able to respond in a timely manner and work towards key deadlines with a flexible approach.
In this varied role you will have the opportunity to make it your own and enjoy being part of a successful and growing business that prides itself on excellent customer service.
Locations
Internal Sales Administrator in Dudley, Stourbridge employer: AMS PEOPLE LIMITED
Contact Detail:
AMS PEOPLE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Administrator in Dudley, Stourbridge
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Internal Sales Administrator in Dudley, Stourbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Internal Sales Administrator. Highlight your experience in sales administration and customer service, especially if you've worked in manufacturing or engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've supported sales processes and maintained customer satisfaction in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role requires strong written communication, make sure your application is clear and concise. Use professional language but keep it friendly. We want to see that you can adapt your style to suit different audiences, just like you'll need to do with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at AMS PEOPLE LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Internal Sales Administrator. Familiarise yourself with the sales order process and how customer service plays a crucial role in maintaining satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you adapted your communication style to suit different audiences, as this will demonstrate your versatility and ability to connect with a diverse customer base.
✨Highlight Your Organisational Skills
Being organised is essential for managing records and ensuring smooth sales processes. Bring up specific instances where your organisational skills made a difference, whether it was maintaining accurate records or managing multiple tasks simultaneously. This will reassure the interviewer that you can handle the demands of the role.
✨Prepare Questions About the Company
Show your enthusiasm for the company by preparing thoughtful questions about their products, services, and customer experience strategies. This not only demonstrates your interest but also gives you insight into how you can contribute to their goals. Plus, it makes for a more engaging conversation during the interview!
