Internal Account Handler

As Business Unit Automotive Solutions & Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

About the role

We are looking for an organised and customer-focused Internal Account Handler to join our Customer Services team.

In this role, you will manage a portfolio of customer accounts and help ensure customers receive a consistently high level of service. You will be responsible for processing orders, managing customer queries and complaints, coordinating returns and keeping customers informed throughout the order and delivery process.

Working closely with Sales, Warehouse, Production and other internal teams, you will play an important part in ensuring customer requirements are understood and delivered while identifying opportunities to improve the way we work.

• Process customer orders and delivery schedules accurately in SAP, including reviewing incoming electronic orders and resolving queries.
• Check orders against agreed pricing and delivery expectations and provide accurate order confirmations.
• Proactively communicate with customers where agreed delivery dates may not be achieved.
• Manage product returns and handle both commercial and technical customer complaints.
• Provide timely and professional customer support by telephone and written correspondence.
• Manage an allocated portfolio of customer accounts, delivering a high standard of service and operational efficiency.
• Keep the Sales team informed of relevant developments, issues and opportunities relating to their customer accounts.
• Work collaboratively with Sales, Warehouse, Production and other internal teams to resolve customer queries and ensure expectations are met.
• Identify opportunities to improve customer service processes and ways of working.
• Escalate more complex issues to the Senior Account Handler or Customer Services Manager where appropriate.

• Previous experience in customer service, account handling, order management or a similar office-based role.
• Strong customer focus with a professional and proactive approach.
• Excellent verbal and written communication skills.
• Ability to build positive working relationships with customers and colleagues across different functions.
• Strong organisational skills with the ability to manage priorities in a fast-paced environment.
• A high level of accuracy and attention to detail.
• Confident IT skills, including Microsoft Office and experience working with business systems.
• Experience with SAP would be an advantage.
• A collaborative, flexible approach with the ability to handle challenging situations tactfully and professionally.
• A willingness to learn, develop and contribute ideas for continuous improvement.

What we offer:

• 25 days holidays + 8 Bank Holidays
• Birthday day off
• Level 2 membership of Simply Health (cashback healthcare fund)
• Life Assurance x 2 salary
• Employer Pension - 3% input
• Learning and Development: We invest in our people’s development to give them the opportunity to achieve their full potential, which means as part of our Performance Development Review (PDR) process, we focus on regular learning and development opportunities. In addition to specific skills training, RING colleagues have access to OSRAM’s E-learning portal and the newly launched ams-OSRAM University which can also be accessed via LinkedIn.
• Free on-site parking
• Able to work from home 1-2- day per week to fit in with business requirements
• Access to discount sites for everyday life costs and lifestyle.

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