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For Companies At a Glance
- Tasks: Lead workshops to redesign customer communications and improve documentation processes.
- Company: Join M&G, a leading financial services provider with a rich history.
- Benefits: Flexible working arrangements, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Strong experience as a Business Analyst in financial services and excellent stakeholder engagement skills.
- Other info: Diverse and inclusive workplace with a commitment to employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
This role supports a business change workstream focused on annuity and life & pensions communications, helping redesign and improve customer documentation and templates. You will work closely with business and technical stakeholders to shape requirements, run workshops, and drive change delivery across regulated customer communications.
What you'll do
- Lead discovery and requirements gathering across annuity and pensions communication processes.
- Run stakeholder workshops to review and redesign document templates and customer outputs.
- Analyse current state communications and define improved future state approaches.
- Translate business needs into clear requirements and change deliverables.
- Work across business, compliance and technical teams to support implementation.
- Drive business change activity and adoption across impacted teams.
- Operate as a self-sufficient senior BA within a fast-moving change environment.
Qualifications / Experience
- Strong Business Analyst experience within financial services change programmes.
- Proven life and pensions or annuity product experience.
- Background delivering business change and customer communications improvements.
- Excellent workshop facilitation and stakeholder engagement skills.
- Experience redesigning processes and document or template outputs.
- Ability to work independently and lead analysis activity end to end.
- Strong documentation and requirements definition capability.
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Business Analyst- Comms in Reading employer: AMS LTD
Contact Detail:
AMS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst- Comms in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about business change and customer communications. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and stakeholder engagement. We recommend using the STAR method to structure your answers, showcasing your experience in redesigning processes and leading workshops.
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve redesigned document templates or improved customer communications, gather examples to share during interviews. This will help you stand out as a self-sufficient senior BA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our hiring process.
We think you need these skills to ace Business Analyst- Comms in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst- Comms. Highlight your experience in financial services, especially with life and pensions, and showcase any relevant projects where you've improved customer communications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like workshop facilitation and stakeholder engagement that align with what we're looking for.
Showcase Your Analytical Skills: In your application, don’t forget to demonstrate your strong documentation and requirements definition capabilities. Share examples of how you've successfully led analysis activities and driven business change in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AMS LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of annuity and life & pensions communications. Understand the current state of customer documentation and be ready to discuss how you would improve it. This shows that you're not just familiar with the role but also genuinely interested in making a difference.
✨Prepare for Workshops
Since you'll be running stakeholder workshops, practice your facilitation skills. Think about how you can engage participants and encourage collaboration. Have a few strategies in mind for managing different personalities and ensuring everyone contributes.
✨Showcase Your Change Management Skills
Be ready to share examples from your past experiences where you've successfully driven business change. Highlight specific projects where you translated business needs into clear requirements and how you supported implementation across teams.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to customer communications and their expectations for this role. This not only demonstrates your interest but also gives you a chance to assess if the company culture aligns with your values.
