At a Glance
- Tasks: Create a welcoming environment and enhance the experience for colleagues and visitors.
- Company: Join AMS Group, a top UK accountancy firm with a strong culture.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to improve workplace experiences.
- Why this job: Be the face of our company and make a real impact on workplace culture.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Workplace Experience Lead is responsible for creating an exceptional first impression and ensuring a seamless, high‑quality experience for colleagues, clients, and visitors across our five‑storey Manchester HQ. This role exists to maintain a professional, welcoming environment, support the smooth running of the office, and act as a visible ambassador for AMS culture and values. By combining operational excellence with outstanding service delivery, the Workplace Experience Lead enhances the daily experience of everyone who interacts with our workspace.
Key Responsibilities
- Provide a warm, professional welcome to all visitors, clients, and colleagues, ensuring a positive first impression.
- Maintain reception and communal areas to consistently high standards across all five floors.
- Oversee visitor sign‑in processes to ensure compliance with health and safety requirements.
- Answer incoming calls professionally and efficiently, directing queries as appropriate.
- Manage office supplies, ensuring stock levels are maintained (stationery, refreshments, breakfast items, etc.).
- Coordinate incoming and outgoing post, deliveries, and courier services.
- Oversee meeting room bookings, ensuring rooms are prepared, presentable, and equipped.
- Act as a key point of contact for facilities queries, liaising with building management and external suppliers.
- Support office operations, wellbeing initiatives, and internal events to enhance colleague engagement.
- Provide ad‑hoc administrative support to teams when required.
- Act as a brand ambassador, embodying professionalism, service excellence, and AMS values.
- Proactively identify opportunities to improve the workplace and client experience.
- Contribute to a positive, collaborative, and people‑focused workplace culture.
About AMS Group
AMS Group is a UK Top 60 accountancy firm with over 40 years of experience and a strong advisory‑led approach. From our roots as a family‑run practice, we’ve grown into a nationwide business with 200+ colleagues across 14 offices, supported by continued organic growth and a successful M.
Workplace experience coordinator employer: AMS Group
AMS Group is an exceptional employer that prioritises a welcoming and professional environment at our Manchester HQ, where the Workplace Experience Coordinator plays a vital role in enhancing the daily experience of colleagues and visitors alike. With a strong focus on employee wellbeing, collaborative culture, and opportunities for personal growth, we ensure that our team members feel valued and empowered to contribute to our success. Join us to be part of a dynamic team that embodies our core values and commitment to service excellence.
