Administrator in Newcastle upon Tyne

AMS Group is a leading UK Top 60 accountancy firm with a differentiated advisory‑led proposition, headquartered in Manchester. We have been a trusted name in professional services for over 40 years. Our commitment to excellence and customer satisfaction has positioned us as a premier provider in the market.

Role Purpose

To provide high‑quality administrative and operational support to the wider practice, ensuring efficient day‑to‑day running of client work processes, internal systems, and compliance activities. The Practice Administrator plays a key role in supporting client engagement workflows, maintaining accurate records, and enabling teams to deliver excellent client service in a timely and compliant manner.

Key Responsibilities

• Provide administrative support to directors, managers and client service teams across the firm
• Ordering stationary and assisting with the general running of the office
• Ensuring meeting rooms are tidy and making tea & coffee for clients/visitors
• Manage client onboarding processes, including AML/KYC checks and engagement letter administration
• Maintain accurate client records within practice management systems and ensure data integrity
• Assist with document management, including filing, scanning, and maintaining electronic records
• Support compliance activities, ensuring adherence to regulatory and internal standards
• Liaise with internal teams to ensure smooth communication and efficient workflow coordination
• Prepare standard correspondence, reports, and documentation as required

Key Relationships

• Internal: Directors
• External: Clients and client representatives, External suppliers and service providers

Skills, Knowledge & Experience

Experience

• Previous experience in an administrative or operations support role, ideally within a professional services or accountancy environment
• Experience working with client data and managing confidential information
• Familiarity with practice management systems or CRM tools is advantageous
• Exposure to compliance or onboarding processes (e.g., AML) desirable

Technical Skills

• Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with document management systems and workflow tools
• Ability to manage and maintain databases with high attention to detail
• Basic understanding of accounting or professional services processes (desirable)
• Diary management experience

Qualifications

• Educated to A-level (or equivalent) minimum
• Relevant business administration qualification (desirable but not essential)

Performance Measures (Success Criteria)

• Accuracy and completeness of client and job data within systems
• Timely completion of administrative tasks and adherence to deadlines
• Quality and consistency of onboarding and compliance documentation
• Positive feedback from internal stakeholders and teams
• Contribution to efficient workflow management and reduced bottlenecks
• Demonstration of strong organisational skills and attention to detail
• Ability to prioritise workload effectively in a fast‑paced environment