At a Glance
- Tasks: Create a welcoming environment and enhance the experience for colleagues and visitors.
- Company: Join AMS Group, a top UK accountancy firm with a vibrant culture.
- Benefits: Enjoy 23 days holiday, birthday off, bonuses, and health perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the face of our office and make a real impact on workplace culture.
- Qualifications: Experience in customer service or office support is essential.
The predicted salary is between 24960 - 30000 £ per year.
The Workplace Experience Lead is responsible for creating an exceptional first impression and ensuring a seamless, high‑quality experience for colleagues, clients, and visitors across our five‑storey Manchester HQ. This role exists to maintain a professional, welcoming environment, support the smooth running of the office, and act as a visible ambassador for AMS culture and values. By combining operational excellence with outstanding service delivery, the Workplace Experience Lead enhances the daily experience of everyone who interacts with our workspace.
Key Responsibilities
- Provide a warm, professional welcome to all visitors, clients, and colleagues, ensuring a positive first impression.
- Maintain reception and communal areas to consistently high standards across all five floors.
- Oversee visitor sign‑in processes to ensure compliance with health and safety requirements.
- Answer incoming calls professionally and efficiently, directing queries as appropriate.
- Manage office supplies, ensuring stock levels are maintained (stationery, refreshments, breakfast items, etc.).
- Coordinate incoming and outgoing post, deliveries, and courier services.
- Oversee meeting room bookings, ensuring rooms are prepared, presentable, and equipped.
- Act as a key point of contact for facilities queries, liaising with building management and external suppliers.
- Support office operations, wellbeing initiatives, and internal events to enhance colleague engagement.
- Provide ad‑hoc administrative support to teams when required.
- Act as a brand ambassador, embodying professionalism, service excellence, and AMS values.
- Proactively identify opportunities to improve the workplace and client experience.
- Contribute to a positive, collaborative, and people‑focused workplace culture.
About AMS Group
AMS Group is a UK Top 60 accountancy firm with over 40 years of experience and a strong advisory‑led approach. From our roots as a family‑run practice, we’ve grown into a nationwide business with 200+ colleagues across 14 offices, supported by continued organic growth and a successful M&A strategy. We provide bespoke, end‑to‑end services - from start‑up to exit - built on our belief that “Good advisers help your business. Great ones transform it.” Our award‑winning culture is central to who we are.
Key Relationships
Who the role interacts with regularly, both internally and externally.
Internal: Central Operations, Senior Leadership Team, Facilities & Building Management, HR / People Team, All Manchester‑based colleagues, IT Support, Finance & Administration Teams
External: Clients and visitors, Building management teams, External suppliers and service providers, Couriers and delivery partners
Skills, Knowledge & Experience
Experience
- Previous experience in a reception, front‑of‑house, or office management role.
- Experience managing multiple priorities in a fast‑paced environment.
- Experience coordinating meetings, events, or office operations.
Technical Skills
- Strong interpersonal, verbal, and written communication skills.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office and general office systems.
- Strong problem‑solving skills and ability to work under pressure.
- Ability to multitask and manage competing demands effectively.
Qualifications
Essential
- Demonstrable experience in a customer‑facing or office support role.
Desirable
- Customer service training or relevant professional development.
- Experience in facilities coordination or workplace operations.
Performance Measures (Success Criteria)
- Quality and consistency of workplace presentation across all floors.
- Positive feedback from colleagues, clients, and visitors.
- Efficiency and accuracy of reception, meeting room, and office operations.
- Responsiveness to facilities issues and proactive problem‑solving.
- Contribution to colleague engagement, wellbeing, and workplace culture.
- Reliability, professionalism, and alignment with AMS values.
Company Benefits
- 23 Days Holiday (Buy an extra 5 days)
- Birthday Off
- Annual bonus scheme
- Pension Scheme
- Health cash plan
- Company sick pay
- Enhanced parental pay
- Perkbox
- Employee Assistance Programme
AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Locations
Workplace experience coordinator in Cheshire, Warrington employer: AMS Group
AMS Group is an exceptional employer, offering a vibrant and inclusive workplace culture at our Manchester HQ. With a strong focus on employee wellbeing and professional growth, we provide numerous benefits including generous holiday allowances, a health cash plan, and an annual bonus scheme. Our commitment to operational excellence and outstanding service delivery ensures that every team member plays a vital role in enhancing the experience of colleagues and clients alike, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace experience coordinator in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AMS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AMS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace experience coordinator in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AMS Group:Your cover letter is your chance to shine! Tell us why you want to work at AMS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AMS Group!
How to prepare for a job interview at AMS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
