At a Glance
- Tasks: Lead IT operations and manage relationships with service partners for seamless tech support.
- Company: Join a dynamic, growing accountancy and advisory firm embracing modern technology.
- Benefits: Enjoy 25 days holiday, hybrid working, and a supportive leadership team.
- Other info: Opportunity for career growth and involvement in exciting transformation programmes.
- Why this job: Be at the forefront of tech transformation in a fast-paced environment.
- Qualifications: Experience in IT operations and strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 60000 - 80000 £ per year.
Role Purpose
AMS Group is a growing, private equity-backed accountancy and advisory firm with divisions spanning Audit, Accounts, Tax, Advisory and Consultancy.
We are in the middle of a significant period of change, both in how we grow and in how we use technology to support that growth.
Our technology function is small, ambitious and hands-on.
Our foundational technology programme is moving us away from hosted, on-premise applications and infrastructure towards a modern, cloud-first Microsoft environment built on Azure and Microsoft 365.
Alongside this, we are running a set of transformation programmes covering CRM, client onboarding, AI and automation, and data.
Day-to-day support and hosting are delivered through our managed service partner, under an outsourced model.
The IT Operations Manager is central to making all of this work in practice.
You will be the main point of contact between AMS and our managed service partner, responsible for the day-to-day running of both the supplier and the service.
Key Responsibilities
- Own the relationship with our managed service partner across service levels, escalations, incidents and performance, ensuring AMS colleagues receive a reliable, secure and responsive service.
- Manage day‑to‑day service delivery, acting as the main conduit between the business and outsourced providers, and holding suppliers to account against agreed service levels and deliverables.
- Oversee our Microsoft environment across Microsoft 365, Azure, Entra ID, Share Point, Teams and end‑user devices, coordinating with the managed service partner on user access, onboarding and offboarding.
- Support infrastructure and cloud change as we move from hosted, on‑premise systems to the cloud, including tenant work, migrations and modernisation.
- Provide operational input into transformation programmes (CRM, onboarding, AI and automation, and data), acting as a significant stakeholder whose operational insight shapes delivery and support.
- Contribute to cyber security and risk activity, maintaining good security practice, governance and controls across the estate.
- Manage contracts, renewals, suppliers and costs across operational technology services, ensuring spend is controlled and value is clear.
- Build strong relationships across the firm, acting as a trusted, plain‑speaking technology partner who makes technology easier to work with.
- Drive continual improvement, identifying opportunities to enhance service, tooling or process and ensuring they are delivered.
- Key Relationships
Who the role interacts with regularly, both internally and externally.
- Internal: Technology team, CTO, Transformation Programme Leads, Audit & Accounts teams, Advisory teams, wider AMS colleagues.
- External: Managed service partner, outsourced technology providers, software vendors, cyber security partners.
Skills, Knowledge & Experience
Experience
- Proven experience as an IT Operations Manager, IT Manager or infrastructure‑focused professional, ideally within an SME or growing business.
- Experience within professional services or a regulated industry (highly desirable).
- Strong track record of service delivery, operational management and continual improvement.
- Experience managing an outsourced provider or MSP and ensuring delivery against agreed service levels.
- Experience supporting or delivering infrastructure and cloud projects, including migrations.
Technical Skills
- Strong knowledge of Microsoft 365 and Azure, including Entra ID, Share Point and Teams.
- Good grasp of infrastructure, networking and end‑user services.
- Understanding of cyber security best practice, governance and risk.
- Excellent communication and stakeholder management skills, with a clear, jargon‑free style.
- Proactive, commercially minded approach with the ability to balance day‑to‑day operations with longer‑term improvement.
Desirable
- Microsoft tenant or domain migration experience.
- Exposure to Power Platform, automation or AI tooling.
- Cyber Essentials knowledge and relevant ITIL, Microsoft or security certifications.
- Experience with digital transformation and cloud adoption in a professional services setting.
Qualifications
Essential
None
Desirable
Relevant Microsoft, ITIL or cyber security certifications.
- Performance Measures (Success Criteria)
- How success in the role will be measured - Financial targets, KPI scorecard
- Service reliability, responsiveness and user satisfaction.
- Supplier performance against agreed SLAs.
- Successful delivery and support of infrastructure and cloud change.
- Effective operational input into transformation programmes.
- Cyber security posture, governance and risk management.
- Cost control and value delivery across technology services.
- Quality of stakeholder relationships and communication.
- Demonstrated continual improvement across processes and service delivery.
What We Offer
- A genuinely varied role with real ownership, at the centre of a technology function that is modernising fast.
- Direct exposure to Microsoft 365, Azure, cyber security and firm‑wide transformation programmes.
- Hybrid working and a supportive, plain‑speaking leadership team.
- Company Benefits
- 25 Days Holiday (Buy an extra 5 days)
- Birthday Off
- Annual bonus scheme
- Pension Scheme
- Health cash plan
- Company sick pay
- Enhanced parental pay
- Perkbox
- Employee Assistance Programme
AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Locations
Information Technology Operations Manager in Cheshire, Warrington employer: AMS Group
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StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations Manager in Cheshire, Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AMS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AMS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AMS Group!
✨Direct Apply to AMS Group
Let's not forget to apply directly through the AMS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Operations Manager in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AMS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AMS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AMS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
