At a Glance
- Tasks: Create a welcoming environment and manage daily office operations in our Manchester HQ.
- Company: Join a dynamic team focused on colleague wellbeing and inclusivity.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: A vibrant role in a busy office with a focus on improving workplace experiences.
- Why this job: Be the face of our company and shape the workplace experience for everyone.
- Qualifications: Experience in reception or office management with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Manchester
Working pattern: Full-time
Salary: £26,000 per annum
About the role
This is a hands-on, people-facing role at the heart of our Manchester HQ. As Workplace Experience Coordinator, you'll be responsible for creating a genuinely welcoming environment for colleagues, clients, and visitors across our five-storey office. You'll keep things running smoothly day to day from managing reception and meeting rooms to supporting internal events and wellbeing initiatives while acting as a visible ambassador for our culture and values.
What you'll be doing
- Welcoming visitors, clients, and colleagues professionally and ensuring a positive first impression at all times
- Maintaining reception and communal areas to a consistently high standard across all five floors
- Managing visitor sign-in processes in line with health and safety requirements
- Answering incoming calls and directing queries promptly and professionally
- Managing office supplies, including stationery, refreshments, and breakfast items
- Coordinating incoming and outgoing post, deliveries, and courier services
- Overseeing meeting room bookings and ensuring rooms are prepared, presentable, and equipped
- Acting as the key point of contact for facilities queries, liaising with building management and external suppliers
- Supporting office operations, wellbeing initiatives, and internal events
- Providing ad hoc administrative support to teams as required
- Proactively identifying opportunities to improve the workplace and client experience
What you'll bring
- Previous experience in a reception, front of house, or office management role
- Confidence managing multiple priorities in a busy office environment
- Experience coordinating meetings, events, or office operations
- Strong interpersonal, verbal, and written communication skills
- Excellent organisational skills and attention to detail
- Confidence using Microsoft Office and general office systems
- Strong problem-solving skills and the ability to work under pressure
- A proactive, can-do attitude with a genuine interest in delivering great service
Desirable
- Customer service training or relevant professional development
- Experience in facilities coordination or workplace operations
What's on offer
- A varied, people-facing role at the centre of a busy professional office
- The opportunity to shape the workplace experience at our Manchester HQ
- A collaborative, inclusive team culture with a focus on colleague wellbeing
Additional information
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds and experiences.
Locations
Workplace Experience Coordinator in Cheshire, Warrington employer: AMS Group Accountants
As a Workplace Experience Coordinator at our Manchester HQ, you'll thrive in a vibrant and inclusive environment that prioritises colleague wellbeing and professional growth. We offer a dynamic role where you can make a tangible impact on the workplace experience while being part of a supportive team culture that values collaboration and innovation. With opportunities for personal development and a commitment to diversity, we are dedicated to creating a rewarding and meaningful employment experience for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AMS Group Accountants. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AMS Group Accountants before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AMS Group Accountants:Your cover letter is your chance to shine! Tell us why you want to work at AMS Group Accountants specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AMS Group Accountants!
How to prepare for a job interview at AMS Group Accountants
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
