At a Glance
- Tasks: Support customers over the phone with their everyday banking needs.
- Company: Join the UK's best bank, as voted by Forbes 2026.
- Benefits: Earn £13.87 per hour with full training and a supportive team.
- Other info: Work in a friendly environment with opportunities for personal growth.
- Why this job: Make a positive difference in people's lives while building valuable skills.
- Qualifications: Customer service experience and confident communication skills are a plus.
The predicted salary is between 28700 - 28700 € per year.
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12 month temporary contract.
Job description - the role
As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.
You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday. You'll work onsite at Nationwide, 5 days out of 7, with 6 weeks' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you'll be doing:
- Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members.
- You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team.
- This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them.
About you:
If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop. You don't need financial services experience, you'll be fully trained. What's important is that you want to get things right for our customers and leave them smiling. And we're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.
We need you to:
- Be passionate about doing the right thing for our customers.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast-paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
Why work at Nationwide?
We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
Next steps
If you'd like to apply, just click the 'Apply now' button. All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Inbound Banking Customer Service Advisor in Sheffield employer: AMS CWS
Nationwide is an exceptional employer, offering a supportive and inclusive work culture where employees are valued for their individuality and contributions. As an Inbound Banking Customer Service Advisor, you'll receive comprehensive training and be part of a close-knit team dedicated to delivering outstanding customer service, all while enjoying competitive pay and flexible shift patterns. With a strong commitment to employee growth and a focus on social purpose, working at Nationwide means making a meaningful impact in the community while developing your career in a leading bank.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've helped customers in the past. Highlight your ability to listen and adapt to their needs, as this is key for the Inbound Banking Customer Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the amazing training and support we offer at Nationwide.
We think you need these skills to ace Inbound Banking Customer Service Advisor in Sheffield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a positive difference in people's lives.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role of an Inbound Banking Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Nationwide.
How to prepare for a job interview at AMS CWS
✨Know the Company Inside Out
Before your interview, take some time to research Nationwide. Understand their values, mission, and what makes them stand out as a bank. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Inbound Banking Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your empathy and understanding, as these traits are crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a situation where you went above and beyond. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Be Yourself and Reflect Your Values
Nationwide values diversity and authenticity, so don’t be afraid to let your personality shine through. Share your passion for helping others and how you align with their social purpose. This will help you connect on a deeper level with the interviewers.
