At a Glance
- Tasks: Support customers with their banking needs over the phone and provide excellent service.
- Company: Join the UK's best bank, as voted by Forbes 2026.
- Benefits: Earn £14.56 per hour with full training and a supportive team.
- Other info: Enjoy a diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a positive impact while gaining valuable customer service experience.
- Qualifications: No financial experience needed; just a passion for helping others.
The predicted salary is between 25009 - 30567 £ per year.
Enjoy helping people and building new skills?
If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you.
On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12-month temporary contract.
As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs.
We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience.
If you take pride in helping others and want to make a positive difference, this could be the role for you.
You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role.
Job Description - The Role We're offering a £14.56 hourly rate, working between 8am - 8pm Monday to Sunday.
You'll work onsite at
Nationwide Pipers Way, Swindon, SN38 1NW , 5 days out of 7, with 6 weeks' notice of your shift pattern.
Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm).
During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.) What you'll be doing; Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members.
As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do.
You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them.
About you; If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you.
You'll also be comfortable using a computer or laptop.
You don't need financial services experience, you'll be fully trained.
What's important is that you want to get things right for our customers and leave them smiling.
And we're not just looking for your experience and skills.
We're also interested in who you are as a person.
Why?
Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.
We need you to: Be passionate about doing the right thing for our customers Be comfortable using a desktop/laptop computer.
Have access to a secure and reliable internet connection Enjoy working within a fast-paced environment Show excellent attention to detail and accuracy Be confident on the phone and able to build rapport with our members.
Why work at Nationwide?
We're different from other financial service providers.
We're a bank, owned by our customers.
And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life.
That's reflected in the way we work here at Nationwide.
We come together to make sure we're doing things in the best way possible, both for each other and for our customers.
If you join us, you'll be part of that.
You'll be able to help us build something really quite special.
And you'll have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'.
A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.
On top of that, we always want you to be yourself.
To use your skills and experience to make our Society stronger.
To feel valued for who you are, not just what you do.
Because here at Nationwide, we understand that we can do more together than we ever could alone.
TPBN1_UKTJ
Inbound Banking Customer Service Advisor in Salisbury employer: AMS CWS
At AMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within our global network. Located in a vibrant area, we provide a supportive environment where your contributions are valued, making it a rewarding place to build your career as an IT Procurement Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor in Salisbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AMS CWS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AMS CWS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Inbound Banking Customer Service Advisor in Salisbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AMS CWS.
How to prepare for a job interview at AMS CWS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AMS CWS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AMS CWS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
