At a Glance
- Tasks: Support customers with their banking needs over the phone and provide excellent service.
- Company: Join Nationwide, the UK's best bank as voted by Forbes 2026.
- Benefits: Earn £13.87 per hour, enjoy hybrid working, and receive full training.
- Other info: Flexible shifts and a supportive team to help you succeed.
- Why this job: Make a positive impact while gaining valuable customer service experience.
- Qualifications: No financial experience needed; just a passion for helping others.
The predicted salary is between 28700 - 28700 € per year.
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12-month temporary contract.
As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.
You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday.
Hybrid working
During the training period you'll be required to work onsite at Nationwide, Monday - Friday 9am-5pm - 5 days a week for your first 5-8 weeks, depending on progress. At Nationwide, we support a home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you'll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely. Following the training period you will work 5 days out of 7, with 6 weeks' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you'll be doing
Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do. You will support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close‑knit team. Tasks may include guiding members through online banking or discussing our products and services, adapting your approach to suit each individual and ensuring they get the outcome that is right for them.
About you - Candidate Profile
If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop. You don't need financial services experience, you'll be fully trained. What's important is that you want to get things right for our customers and leave them smiling. And we're not just looking for your experience and skills. We're also interested in who you are as a person. We value diversity and an inclusive environment.
We need you to:
- Be passionate about doing the right thing for our customers.
- Be comfortable using a desktop or laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast‑paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
Inbound Banking Customer Service Advisor - Northampton employer: AMS Contingent
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values empathy and customer care. As an Inbound Banking Customer Service Advisor in Northampton, you'll benefit from comprehensive training, flexible hybrid working arrangements, and the opportunity to grow within a leading bank recognised for its commitment to employee development. Join us to make a meaningful impact while enjoying a competitive hourly rate and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor - Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them the best bank according to Forbes. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show your empathy! In your interviews, share examples of how you've helped others in the past. Highlighting your ability to understand and support customers will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Inbound Banking Customer Service Advisor - Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Inbound Banking Customer Service Advisor role. Highlight your customer service experience and any skills that show you can empathise and connect with customers, as that's what we're all about at Nationwide.
Show Your Passion:Let your enthusiasm shine through in your application! We want to see that you're genuinely excited about helping people and making a positive difference in their banking experience. Share any relevant examples that demonstrate your passion for customer service.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the team.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure it gets to us directly. Plus, you'll find all the details you need about the role and the application process right there.
How to prepare for a job interview at AMS Contingent
✨Know the Company
Before your interview, take some time to research Nationwide. Understand their values, mission, and what makes them the best bank according to Forbes. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As an Inbound Banking Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've helped customers or resolved issues with understanding and care. This will demonstrate that you have the right mindset for the job.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role. Practice how you would handle inquiries about online banking or product discussions. Being able to articulate your thought process will impress the interviewers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're engaged and serious about making a positive impact at Nationwide.
