At a Glance
- Tasks: Support customers over the phone with their everyday banking needs.
- Company: Join the UK's best bank, as voted by Forbes 2026.
- Benefits: Earn £13.87 per hour with full training and a supportive team.
- Other info: Work in a friendly environment with opportunities for personal growth.
- Why this job: Make a positive difference in people's lives while building valuable skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 28700 - 28800 £ per year.
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12 month temporary contract.
Job description - the role
As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you. You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role.
We're offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday. You’ll work onsite at Nationwide, 5 days out of 7, with 6 weeks’ notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you'll be doing:
- Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members.
- You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team.
- This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them.
About you:
If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop. You don't need financial services experience, you'll be fully trained. What's important is that you want to get things right for our customers and leave them smiling. And we're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.
We need you to:
- Be passionate about doing the right thing for our customers.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast-paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
Why work at Nationwide?
We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Inbound Banking Customer Service Advisor employer: AMS Contingent
Nationwide is an exceptional employer, offering a supportive and inclusive work culture where employees are valued for their individuality and contributions. As a mutual organisation, we prioritise the well-being of our members and staff alike, providing comprehensive training and development opportunities to help you thrive in your role as an Inbound Banking Customer Service Advisor. With competitive pay, flexible shift patterns, and a commitment to social purpose, working at Nationwide means being part of a team that genuinely cares about making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them stand out as a bank. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios. The more you practice, the more natural it will feel!
✨Tip Number 3
Show your empathy! In your interviews, share examples of how you've helped customers in the past. Highlight moments where you went above and beyond to ensure someone left happy. This will demonstrate that you truly care about delivering a great customer experience.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through StudySmarter, you’ll have a better chance of standing out. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Inbound Banking Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone the extra mile for a customer, as this will resonate with our values at Nationwide.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Inbound Banking Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Be Yourself:We want to know who you are beyond your qualifications. Don’t be afraid to let your personality shine through in your application. We value diversity and want to see how you can contribute to our inclusive environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at AMS Contingent
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Inbound Banking Customer Service Advisor entails. Familiarise yourself with the key responsibilities, such as handling inbound calls and supporting customers with their banking needs. This will help you demonstrate your enthusiasm for the role and show that you're ready to hit the ground running.
✨Showcase Your Empathy
Since this role requires a genuine care for customer experience, think of examples from your past where you've gone above and beyond to help someone. Be prepared to share these stories during your interview to highlight your empathetic nature and ability to build rapport with customers.
✨Practice Your Communication Skills
As a confident communicator, you'll need to articulate your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would explain banking products or services. This will not only boost your confidence but also help you refine your ability to adapt your communication style to different customers.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training process, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if Nationwide is the right fit for you.
