At a Glance
- Tasks: Support customers over the phone with their everyday banking needs.
- Company: Join the UK's best bank, as voted by Forbes 2026.
- Benefits: Earn £13.87 per hour with full training and a supportive team.
- Other info: Enjoy a diverse and inclusive work environment with excellent career growth.
- Why this job: Make a positive difference in people's lives while building valuable skills.
- Qualifications: Customer service experience and confident communication skills are a plus.
The predicted salary is between 28700 - 28800 £ per year.
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12 month temporary contract.
Job description - the role
As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you. You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role.
We're offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday. You’ll work onsite at Nationwide, 5 days out of 7, with 6 weeks’ notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you'll be doing:
- Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members.
- You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team.
- This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them.
About you:
- If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you.
- You'll also be comfortable using a computer or laptop.
- You don't need financial services experience, you'll be fully trained.
- What's important is that you want to get things right for our customers and leave them smiling.
- We need you to be passionate about doing the right thing for our customers.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast-paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
Why work at Nationwide?
We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Inbound Banking Customer Service Advisor employer: AMS Contingent
Nationwide is an exceptional employer, offering a supportive and inclusive work culture where employees are valued for their individuality and contributions. As an Inbound Banking Customer Service Advisor, you'll receive comprehensive training and be part of a close-knit team dedicated to delivering outstanding customer service, all while enjoying competitive pay and flexible shift patterns that promote work-life balance. With a strong commitment to employee growth and a focus on making a positive impact in the community, Nationwide stands out as a rewarding place to build your career in banking.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've helped others in the past. Highlighting your ability to connect with customers will resonate well with Nationwide's focus on delivering great customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and tips directly from us at StudySmarter to help you land that job!
We think you need these skills to ace Inbound Banking Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about delivering a great customer experience, so share any relevant experiences that highlight your empathy and understanding.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'supporting customers' and 'building rapport', to show that you understand what we're looking for in an Inbound Banking Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the role. This will help us see how you can fit into our team at Nationwide.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our fantastic team!
How to prepare for a job interview at AMS Contingent
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Inbound Banking Customer Service Advisor entails. Familiarise yourself with the key responsibilities, such as handling inbound calls and supporting customers with their banking needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a lot of customer interaction, be prepared to demonstrate your empathetic nature. Think of examples from your past experiences where you've helped someone or resolved a conflict. This will highlight your ability to connect with customers and provide them with the support they need.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a customer service role, as it shows you value what others are saying and can adapt your approach based on their needs.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture and training process. For example, you could ask about how the team supports each other or what the training programme looks like. This not only shows your enthusiasm but also helps you gauge if the environment is right for you.
