Client Service Analyst (Edinburgh)

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes.

On behalf of Arup, we are looking for a Client Service Analyst for a 12 Month contract based in Edinburgh.

The Role & Responsibilities:

We are looking for a hands-on Client Services Lead to act as the primary onsite technology contact within a busy professional services environment. This role combines end-user support, infrastructure coordination, leadership, and project delivery, supporting users across desktop, mobile, AV/VC, and collaboration technologies. You will provide day-to-day support to users at all levels, including senior leadership, while overseeing office technology operations, device rollouts, and local infrastructure activities. This is a fully onsite role, five days per week.

Key Responsibilities:

• Provide onsite support across desktops, laptops, mobile devices, printers, AV/VC, Microsoft 365, Teams, and wireless technologies
• Build, configure, deploy, and upgrade laptops and end-user devices
• Act as the primary technology contact for the office, supporting senior stakeholders and end users face-to-face
• Coordinate office technology rollouts, upgrades, and infrastructure activities
• Support local server/comms rooms including patching, maintenance coordination, monitoring alerts, and contractor management
• Manage and resolve incidents through ticketing systems
• Support software compliance, office communications, and user training activities
• Provide leadership and guidance to Client Services Analysts and act as an escalation point for complex issues

Key Skills Required:

• Strong hands-on IT support experience within desktop, client services, or infrastructure support environments
• Experience supporting Windows, Microsoft 365, Teams, Active Directory, and mobile technologies
• Experience with Autopilot, laptop builds, and device deployments
• Strong troubleshooting skills across hardware, software, wireless, AV/VC, and end-user support
• Experience using ticketing platforms
• Basic server room/infrastructure support knowledge
• Experience supporting engineering applications such as AutoCAD desirable
• Strong communication and stakeholder management skills with confidence supporting senior leadership
• Able to work independently in a fast-paced onsite support environment

About the Client:

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.

AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.