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- Tasks: Lead data management and insights for Amref UK, enhancing supporter engagement and income generation.
- Company: Amref Health Africa is a leading NGO focused on improving healthcare access across Africa.
- Benefits: Enjoy flexible working, generous holiday, and a supportive environment for professional development.
- Why this job: Join a mission-driven team making a real impact in global health while developing your data skills.
- Qualifications: 3+ years with Microsoft Dynamics CRM, strong data analytics, and excellent communication skills required.
- Other info: Part-time role, perfect for balancing studies or other commitments.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Data & Insights Manager (part-time, 3 days per week)
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Company Description
About Amref Health Africa
Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.
Headquartered in Nairobi, Amref works in 35 countries to improve access to healthcare and to help create an environment that is conducive to good health. Amref’s programmes focus on: child health and nutrition; communicable and non-communicable diseases; health financing; maternal, newborn health; neglected tropical diseases; sexual and reproductive health and rights; and water and sanitation and hygiene. Our programmes align with our Global Strategy objectives: to increase primary healthcare access for all, and to address the social determinants of health such as access to education, gender, and exposure to the impacts of climate change.
Amref Health Africa UK (Amref UK) is an independent UK-registered NGO that exists to support the programme and policy activities of Amref. With a UK-based Board of Trustees and staff team, our main purpose in the UK is to develop and manage partnerships with UK donors who want to support Amref’s work in Africa. Amref UK’s Strategy 2024–2030 will deliver growth to support the work towards Africa’s health transformation. Guided by our organisational values of Integrity , Quality and Ubuntu , we raise funds by engaging supporters and donors from across the giving spectrum.
Job Description
About this Role
We are seeking a highly motivated and detail-oriented Data & Insights Manager to lead on the day-to-day development, implementation and utilisation of our Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools through our data management platform, Microsoft Dynamics 365. This role is pivotal to embedding a culture of data-driven decision-making across Amref UK, ensuring the integrity and strategic use of our data to enable strategic growth in supporter engagement, retention and income generation.
The Data & Insights Manager will be a key point of contact for colleagues across the organisation, playing an instrumental role in shaping how we gather, manage and utilise data at Amref UK. They will be critical in providing expertise and establishing new ways of working across keys Amref UK teams, including Supporter Engagement, Programmes & Strategic Partnerships, Finance, Operations and Senior Management. The postholder will be the organisational expert in Microsoft Dynamics working with senior leaders, Amref HQ ICT, Amref’s global Fundraising & Marketing Development team (FMD) and third-party vendors to develop, implement and integrate processes and reporting tools that aid analysis and insight. They will be responsible for delivering improved functionality and system upgrades while maintaining data integrity and compliance requirements. Expertise in relational database design and familiarity with marketing tools such as Google Analytics would also be an advantage.
To be successful in this role, the post holder will need to be a team player who brings a combination of technical expertise, communication skills and business change experience.
Qualifications
Person Specification
Essential
- Minimum of 3 years’ experience with Microsoft Dynamics CRM and ERP.
- Experience in descriptive and predictive data analytics within the charity or public health sectors (comparable private sector experience will also be considered).
- Expertise in CRM systems, data visualisation tools, and demographic analysis.
- Knowledge in databases, especially Microsoft Sql Server.
- Expertise in relational database design and business intelligence systems/data, with experience utilising PowerBI or Qlik to interface with Dynamics data.
- Excellent interpersonal, presentation and communication skills
- Resilience in working to deadlines and managing workloads with intense peak periods.
- Strong communication skills, with the ability to translate complex data into accessible insights.
- Project management skills, with the ability to multi-task and prioritise effectively, with a high degree of flexibility and adaptability to respond to changing needs.
- Excellent attention to detail, organisational and problem-solving skills
- Good understanding of UK GDPR principles and regulations.
- Fluent written and spoken English
- Confident and proficient in the use of Microsoft Office 365 (including SharePoint, Teams and Planner)
- Ability and willingness to travel internationally as required
- Commitment to Amref’s global values of Integrity, Quality and Ubuntu.
Desirable
- Microsoft Dynamics 365 credentials
- Lived experience and/or experience working in the health development sector
- Experience in working in a multicultural environment
Additional Information
Benefits Of Working At Amref UK
- Amref UK is a Living Wage employer
- Generous pension scheme with employer match of up to 7.5%
- Flexible working opportunities
- Enhanced parental leave policies
- 25 days annual holiday allowance, rising to 27 after 2 years’ service, plus bank holidays and 3 additional days at Christmas
- Season ticket loan and Cycle-to-work schemes
- Staff Benefits and Employee Assistance Programme through BHSF Connect
- Tickets for Good membership
- Support for continuous professional development
Notes for Applicants
To apply, please read the attached job description and submit a CV and cover letter (maximum of 2 pages each) demonstrating your interest in and suitability for the role. Applications must be submitted through the SmartRecruiters platform by 5pm BST Monday 21st July 2025. First round interviews will take place ton Wednesday 13th August 2025.
Amref UK champions diversity, equity and inclusion in every aspect of our work. We appoint our staff on merit, respecting and valuing the wide range of ways in which they are able to demonstrate the potential, experience and skills we seek. Unfortunately Amref UK is not able to support UK work permit sponsorship for this role, so all candidates must already hold UK Right to Work status.
If you have additional access needs, requiresupport with your application, or if you have any questions about the role, please email with “Data & Insights Manager role” in the subject line.
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Data & Insights Manager (part-time, 3 days per week) employer: Amref Health Africa UK
Contact Detail:
Amref Health Africa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & Insights Manager (part-time, 3 days per week)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, as this is a key tool for the Data & Insights Manager role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the charity and public health sectors. Attend relevant events or webinars to connect with individuals who can provide insights into the role and potentially refer you to opportunities at Amref Health Africa.
✨Tip Number 3
Showcase your experience in data analytics by preparing examples of how you've used data to drive decision-making in previous roles. Be ready to discuss these during interviews to highlight your practical knowledge.
✨Tip Number 4
Research Amref Health Africa's mission and values thoroughly. Understanding their focus on health transformation in Africa will help you align your answers and demonstrate your genuine interest in contributing to their goals.
We think you need these skills to ace Data & Insights Manager (part-time, 3 days per week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Dynamics CRM and ERP, as well as your skills in data analytics. Use specific examples from your past roles that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health development and how your background aligns with Amref's mission. Be sure to mention your experience in the charity or public health sectors and how you can contribute to their goals.
Showcase Technical Skills: Clearly outline your technical skills related to data management, including your proficiency in relational database design and tools like PowerBI or Qlik. This will help demonstrate your capability to handle the responsibilities of the role.
Highlight Communication Abilities: Since the role requires excellent communication skills, provide examples of how you've successfully translated complex data into accessible insights for various stakeholders. This will show your ability to work collaboratively across teams.
How to prepare for a job interview at Amref Health Africa UK
✨Know Your Data Tools
Familiarise yourself with Microsoft Dynamics 365, as this is a key tool for the role. Be prepared to discuss your experience with CRM and ERP systems, and how you've used them to drive data-driven decision-making in previous roles.
✨Showcase Your Analytical Skills
Highlight your experience in descriptive and predictive data analytics. Be ready to provide examples of how you've translated complex data into actionable insights, especially in the charity or public health sectors.
✨Demonstrate Communication Skills
Since the role requires excellent interpersonal skills, practice explaining technical concepts in simple terms. Prepare to discuss how you’ve effectively communicated data insights to non-technical stakeholders in the past.
✨Emphasise Team Collaboration
The Data & Insights Manager will work closely with various teams. Share examples of how you've successfully collaborated with different departments, showcasing your ability to be a team player and adapt to changing needs.
