Estate Manager in Portsmouth

We are seeking an experienced and proactive full time Estate Manager to join our clients growing residential property management team. This is a key role responsible for managing a large estate in the Portsmouth area, overseeing maintenance, controlling service charge budgets and delivering excellent customer service to Directors and residents. In return our client is offering a full–time salary of GBP45–50,000 pa plus mileage allowance and this is a fully remote position with one day per week on site in Portsmouth. If you have strong experience in property management, block management, estate management or building management, this role offers long–term career development and the opportunity to work with one of the UK's leading residential management companies.

Key Responsibilities

• Financial & Budget Management
  • Prepare and manage annual service charge budgets
  • Monitor expenditure and ensure spend remains within budget
  • Approve invoices, raise purchase orders and analyse financial reports
  • Prepare monthly/quarterly financial updates for Directors and clients
  • Ensure annual accounts are completed accurately and on time
• Property & Estate Maintenance
  • Oversee planned and reactive maintenance for each development
  • Conduct regular site inspections and produce inspection reports
  • Manage contractors and ensure works meet required standards
  • Maintain asset registers and ensure estate data is accurately updated
  • Ensure properties comply with health & safety legislation and insurance requirements
  • Support the delivery of major works projects
• Customer & Stakeholder Relationship Management
  • Build strong relationships with residents, tenants and Directors
  • Lead and coordinate AGMs, Director meetings and resident meetings
  • Respond to customer enquiries professionally and within required timescales
  • Produce high–quality written communication, letters and reports
  • Resolve complaints and issues quickly and diplomatically
• Performance & Compliance
  • Achieve key milestones, KPIs and service delivery targets
  • Maintain action plans and track completion of tasks
  • Ensure compliance with leases, legislation and company processes

The ideal candidate will have the following:

Qualifications

• Degree preferred
• IRPM Part 1 ideally but the company will support your qualifications
• Additional property qualifications (e.g., RICS) advantageous

Experience

• 5+ years' experience in property management, block management or related fields
• Strong knowledge of service charge budgets and financial management
• Understanding of relevant legislation (Landlord & Tenant Act, RICS Codes etc.)
• Experience in building maintenance and contractor management
• Proven customer service and relationship–building skills

Skills & Behaviours

• Excellent communication (written and verbal)
• Strong numeracy and analytical ability
• Excellent organisation, time management and prioritisation
• Competent with Microsoft Office; Qube experience beneficial
• Positive, professional, calm and solutions–focused
• Accountable, thorough and detail–oriented

Our client can offer a supportive, well–structured working environment with extensive training and development opportunities and the opportunity to work on an up–market block of residential properties for a company that genuinely values people, professionalism and customer care.

Hours of work

Mon–Thurs 8:30–17:00 Fri 8:30–16:30.

Company benefits to include a generous holiday allowance, plus birthday off, pension, travel allowance, medical cash plan and wellness programme, life cover, remote working and social events.

For more information please contact Fran Kent at AMR Recruitment.