Lettings Move Manager in Bristol

A large and very well-known firm in Bristol are seeking a Lettings Move Manager to coordinate their move ins and support their busy and bustling office in Downend, Bristol. An award-winning firm with a huge reach throughout Bristol, they pride themselves on delivering great customer service.

Assist the lettings team conduct all administrative and legal requirements to successfully let landlord’s properties. Ensure policy and procedure adherence, due diligence and CPA/ARLA adherence. Organise tenancy agreements, ensure all parties are made aware of contractual obligations. Monitor progress and provide advice and assistance to landlord and tenant to ensure readiness for legal tenancy. Provide excellent customer service, support all marketing activities and refer all services. Meet all goals and objectives agreed with line manager.

Skills required:

• Customer focused - Ability to provide high levels of customer service in a sales and target driven environment
• Effective time management
• Excellent organizational skills
• Fantastic communication skills
• Ability to use your own initiative to ensure productivity
• Ability to motivate yourself and contribute to a team

Primary responsibilities:

• Assisting and supporting office organisation/opening for business policy adherence
• Managing and preparing all documentation for new tenants. Ensure readiness for tenancy start date
• Ensure tenant readiness for end of tenancy agreement
• Liaising with landlords and tenants to ensure adherence of contractual obligations
• Ensuring Gas Certificates, EICR reports, EPC’s and PAT tests are valid/ordered as required
• Processing contract extensions
• Ordering and preparing ‘check ins/inventories internally and externally dependent on service agreement
• Ensuring insurance requirements are correct and valid
• Monitoring online reference process
• Obtain guarantor and/or advance payments as required
• Refer external services to clients where appropriate

Marketing properties to let:

• Ensure effective use of all marketing methods available to promote properties to all potential tenants

Arrange viewing appointments:

• Adherence to all CMA/ARLA due diligence and Money Laundering compliance
• Marketing Landlord service options
• Ensure effective use of all marketing tools available to promote all service options available to all potential landlords

Additional responsibilities:

• Assist and support office organisation/opening for business policy adherence
• Assist with office reception
• Register tenants
• Match properties, provide property information
• Refer all services
• Promote all marketing activities
• Adherence to all health and safety/security policies

Online & telephone business:

• Assist with booking of all appointment types
• Assist with enquiries
• Register tenants
• Maintain telephone and business policy
• Assume responsibility as directed by line manager to provide team and individual training, motivation and support

In return for loyal service and dedication to their team, our client can offer a great package and working hours!

Hours and benefits:

• 8.45 – 5.30 Monday to Friday
• 3 Month Probationary period
• 20 days holiday plus bank holidays
• Opportunity to undertake the ARLA qualification
• Commission structure and bonus

For more information on this role, please call Carrianne on 01242 228362.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £250 - Recommend a friend scheme (Subject to our terms and conditions).

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.