At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for customers.
- Company: Join a dynamic team in a supportive environment.
- Benefits: Gain valuable experience and enhance your tech skills.
- Other info: Contract role with opportunities for growth in the tech field.
- Why this job: Make a difference by helping others with their tech challenges.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
Role: IT Support Analyst
Location: Ulverstone, UK
Duration: Contract
Job Description:
- Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets.
- Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties.
- Respond to customer inquiries, feedback, and compliments.
- Use Remote Desktop tool to assist the end users as required.
- Diagnose and resolve software and hardware incidents, including operating systems related incidents.
- Install and configure new IT software.
- Ability to multi-task and operate under pressure.
- Other Service Desk related tasks.
IT Support Specialist in Ulverston employer: Ampstek
Ampstek is an excellent employer that fosters a collaborative and innovative work culture in the vibrant city of Cardiff. With a strong focus on employee growth, we offer continuous training and development opportunities, ensuring our team members can thrive in their careers while contributing to meaningful logistics solutions. Our commitment to enhancing efficiency in logistics processes not only benefits our clients but also creates a rewarding environment for our employees to make a real impact.
We think you need these skills to ace IT Support Specialist in Ulverston
Customer Service Skills
Ticketing System Management
Remote Desktop Support
Software Troubleshooting
Hardware Troubleshooting
Operating Systems Knowledge
IT Software Installation
