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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and maintain hardware/software.
- Company: Join Ampstek Services, a dynamic IT solutions provider in Europe.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Gain hands-on experience in tech support while making a real impact.
- Qualifications: 5+ years in IT support; strong troubleshooting and communication skills required.
- Other info: Contract position based in Dundee, UK with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.
- Diagnose and resolve problems with hardware, software or network connectivity.
- Maintain, upgrade, and install hardware and software as needed.
- Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN).
- Network cabling & setup.
- Good knowledge of Intune & Autopilot imaging process.
- Knowledge on System Center Configuration Manager (SCCM) client side troubleshooting.
- Good knowledge on Windows patching and troubleshooting.
- Good knowledge on Microsoft O365 and troubleshooting, MFA.
- Knowledge on antivirus tools like Crowdstrike.
- Knowledge in Bitlocker functionality.
- Knowledge on ITSM process and SLA (Incident & Service Task).
- Good knowledge of operating systems – installation & troubleshooting (Windows 10/11, Server – added advantage).
- Excellent analytical and problem-solving skills.
- Minimum of 5+ years' experience as an IT support engineer or equivalent role.
- Excellent verbal and written communication skills.
Technical Support Engineer (SCCM) employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (SCCM)
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM, Intune, and Crowdstrike. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills, especially related to Windows 10/11 and network connectivity issues. Practising common scenarios can help you demonstrate your problem-solving abilities effectively.
✨Tip Number 4
Showcase your communication skills during the interview process. As a Technical Support Engineer, you'll need to explain complex technical issues clearly to non-technical users, so be ready to demonstrate this ability.
We think you need these skills to ace Technical Support Engineer (SCCM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with SCCM, Windows troubleshooting, and network connectivity. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the requirements, especially your experience with Intune, Autopilot, and ITSM processes.
Highlight Relevant Skills: In your application, emphasise your analytical and problem-solving skills. Mention any certifications or training related to Microsoft technologies, antivirus tools, and network management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ampstek
✨Showcase Your Technical Skills
Make sure to highlight your experience with SCCM, Intune, and Autopilot during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe past experiences where you successfully diagnosed and resolved technical issues. This will showcase your analytical skills effectively.
✨Familiarise Yourself with ITSM Processes
Understand the IT Service Management (ITSM) processes and Service Level Agreements (SLAs) relevant to the role. Being able to discuss these concepts will show that you are well-versed in industry standards.
✨Prepare for Behavioural Questions
Expect questions about teamwork and communication, as these are crucial in a support role. Think of examples where you collaborated with others or communicated complex information clearly.
