Job Title: Service Manager – Insurance (Specialty Insurance, Guidewire & Verisk)
Location: London, UK
Work Mode: Hybrid – 2 days/week onsite
Contract Duration: 6 Months
Experience: Minimum 10+ Years
Job Summary:
We are seeking an experienced Service Manager with strong expertise in the Insurance domain, specifically within Specialty Insurance lines, coupled with hands-on experience in Guidewire applications and Verisk Rulebook configuration/exposure. The ideal candidate will be responsible for managing end-to-end service delivery, application support, stakeholder management, incident and problem management, and driving operational excellence across insurance technology platforms.
Key Responsibilities
Service Management & Operations
• Lead end-to-end service delivery for insurance applications and platforms.
• Manage application support, production operations, incident management, problem management, and change management processes.
• Ensure adherence to SLAs, KPIs, OLAs, and regulatory compliance requirements.
• Drive service improvement initiatives to enhance operational efficiency and customer satisfaction.
• Conduct service reviews and governance meetings with business and technology stakeholders.
• Manage Major Incident Management (MIM) processes and coordinate resolution activities
Verisk Rulebook Exposure
• Manage insurance rating and underwriting rule implementation using Verisk Rulebook.
• Ensure seamless integration between Guidewire applications and Verisk products.
• Collaborate with business teams for rule changes, compliance updates, and product enhancements.
• Support testing and deployment of new rating algorithms, forms, and regulatory updates.
Stakeholder & Vendor Management
• Act as the primary point of contact for business stakeholders and clients.
• Coordinate with third-party vendors, product teams, and offshore/onshore support teams.
• Manage escalations and ensure timely resolution of critical issues.
• Prepare executive-level dashboards and service reports.
Guidewire Management
• Manage and support Guidewire platform components:
• Coordinate production releases, patch management, and environment management activities.
Required Skills
Insurance Domain
• Specialty Insurance
• Commercial Insurance
• Property & Casualty (P&C)
• Underwriting Operations
• Policy Administration
• Claims Lifecycle
• Rating & Quoting
Technical Skills
• Guidewire PolicyCenter
• Guidewire BillingCenter
• Guidewire ClaimCenter
• Verisk Rulebook
• Insurance Rating Engines
• API Integrations
• SQL
• Production Support
Service Manager in Slough employer: Ampstek
Ampstek is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in D365 Finance & Operations will be valued and nurtured. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work on impactful global projects, all while enjoying the vibrant atmosphere of our dynamic location.
