Job Title: Service Manager – Insurance (Specialty Insurance, Guidewire & Verisk)
Location: London, UK
Work Mode: Hybrid – 2 days/week onsite
Contract Duration: 6 Months
Job Summary
We are seeking an experienced Service Manager with strong expertise in the Insurance domain, specifically within Specialty Insurance lines, coupled with hands‑on experience in Guidewire applications and Verisk Rulebook configuration/exposure. The ideal candidate will be responsible for managing end‑to‑end service delivery, application support, stakeholder management, incident and problem management, and driving operational excellence across insurance technology platforms.
Key Responsibilities
Service Management & Operations
- Lead end‑to‑end service delivery for insurance applications and platforms.
- Manage application support, production operations, incident management, problem management, and change management processes.
- Ensure adherence to SLAs, KPIs, OLAs, and regulatory compliance requirements.
- Drive service improvement initiatives to enhance operational efficiency and customer satisfaction.
- Conduct service reviews and governance meetings with business and technology stakeholders.
- Manage Major Incident Management (MIM) processes and coordinate resolution activities
- Manage insurance rating and underwriting rule implementation using Verisk Rulebook.
- Ensure seamless integration between Guidewire applications and Verisk products.
- Collaborate with business teams for rule changes, compliance updates, and product enhancements.
- Support testing and deployment of new rating algorithms, forms, and regulatory updates.
- Act as the primary point of contact for business stakeholders and clients.
- Coordinate with third‑party vendors, product teams, and offshore/onshore support teams.
- Manage escalations and ensure timely resolution of critical issues.
- Prepare executive‑level dashboards and service reports.
- Manage and support Guidewire platform components:
- Coordinate production releases, patch management, and environment management activities.
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Service Manager employer: Ampstek
Ampstek is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in D365 Finance & Operations will be valued and nurtured. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work on impactful global projects, all while enjoying the vibrant atmosphere of our dynamic location.
