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For Companies At a Glance
- Tasks: Provide 1st line support and troubleshoot IT issues for clients.
- Company: Join Ampstek, a high-growth organisation focused on innovative IT solutions.
- Benefits: Enjoy a contract role with potential for growth and valuable experience.
- Why this job: Be part of a dynamic team, enhancing your tech skills while making an impact.
- Qualifications: No specific qualifications required; just a passion for IT and problem-solving.
- Other info: Opportunity to work remotely and gain hands-on experience in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a Service Desk Analyst to join a high-growth organization. If you are interested, please share your resume.
Role: Service Desk Analyst
Location: Ulverston, UK
Duration: Contract
Job Description:
- 1st line support to all Client Employees and consultants.
- Create and follow up tickets in ITSM.
- Troubleshoot from distance or onsite at the physical walk-in desk.
- Manage communication towards 3rd party vendors for support and RMA.
- Retail support: remotely manage all Telenet and Base stores all over Belgium.
- Stage and destage computers.
- Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot).
- Database management (SCCM, AD, Keepass, In-house DB).
- Manage new demands sent through TIPOS for new employees.
- Basic Microsoft Exchange support, support on terminal servers and VMs.
- Connectivity: configuration on devices, working together with the network team.
- Documentation: new procedures & updating existing ones.
- Staging, configuration, and testing of end-user devices.
- Request fulfillment.
- Starter and leaver process follow up.
- LAN/WLAN Support.
Service Desk Analyst employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with IT Service Management (ITSM) tools, as you'll be creating and managing tickets. Having hands-on experience or knowledge of popular ITSM platforms can give you an edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware repairs and OS installations. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Understand the basics of Microsoft Exchange and terminal server support. Showing that you have a foundational knowledge in these areas can make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your experience with database management and connectivity configurations. Highlighting any relevant projects or experiences can help you stand out during the interview process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to IT support, ticket management, and troubleshooting. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Service Desk Analyst position. Mention specific skills such as hardware repairs, database management, and communication with vendors that align with the role.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly in areas like Microsoft Exchange support, SCCM, and device configuration. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Ampstek
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with ticketing systems, troubleshooting techniques, and the specific tools mentioned in the job description, such as SCCM and Active Directory.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with clients and third-party vendors. Prepare examples of how you've successfully managed communication in previous roles, especially in high-pressure situations.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical skills, particularly in hardware repairs, OS installations, and database management. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting methods.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or the tools they use for support.
