At a Glance
- Tasks: Manage service operations and ensure top-notch delivery for a retail client.
- Company: Dynamic retail company focused on operational excellence.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Join a team that values innovation and continuous improvement.
- Why this job: Lead impactful service operations and enhance customer experiences.
- Qualifications: Experience in service management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.
Key Responsibilities
- Manage day-to-day service operations for the retail client, ensuring service stability, reliability, and performance.
- Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.
- Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.
- Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.
We think you need these skills to ace Service Delivery Manager (Retail Operations must)
Service Management
ITIL Practices
Client Stakeholder Management
Operational Excellence
Financial Operations
Third-Party/Vendor Coordination
Service Operations Management
