At a Glance
- Tasks: Lead service operations and ensure top-notch delivery for a retail client.
- Company: Ampstek, a forward-thinking company focused on service excellence.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a collaborative team dedicated to operational excellence and innovation.
- Why this job: Make a real impact in retail IT service delivery and drive continuous improvement.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Ampstek is seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client in London. You will ensure high-quality service delivery, operational stability and continuous improvement across critical services, applying ITIL frameworks and strong stakeholder management.
Responsibilities include:
- Governance
- CSI initiatives
- Collaboration with vendors, finance teams and internal delivery groups to optimise service performance
- Cost control
- Customer satisfaction
We think you need these skills to ace Retail ITIL Service Delivery Lead | Ops & CSI
Service Delivery Management
ITIL Framework
Stakeholder Management
Operational Stability
Continuous Improvement
Governance
Collaboration
