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- Tasks: Lead a team in troubleshooting and resolving telecom application issues.
- Company: Join a leading telecom company focused on innovation and teamwork.
- Benefits: Attractive salary, health benefits, and opportunities for professional growth.
- Other info: Exciting challenges and career advancement in a fast-paced industry.
- Why this job: Make a real difference by solving complex problems in a dynamic environment.
- Qualifications: 10 years in application support with strong leadership and technical skills.
The predicted salary is between 48000 - 72000 £ per year.
Qualifications
- 10 years experience in Application support/maintenance in Telecom domain
- Good understanding of ITIL process & Experience of leading a team
- Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes
- Good understanding of Java and willing to learn new technologies
- Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
- Excellent analytical and problem-solving skills, communication skills
- Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate)
Responsibilities
- Root cause analysis and problem management for recurring issues
- Create workarounds which can be applied by junior team members
- Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments
- Responsible for CSIP, Automation of manual jobs/activities
- Analyse vulnerabilities and progress vulnerability fixes
- Perform capacity management activities
- Perform Disaster Recovery activities, failover testing
Tech Support Lead in Reading employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Lead in Reading
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecom domain and let them know you're on the hunt for a Tech Support Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with GCOOMS, ArcGIS, and Kubernetes. We want you to shine when they ask about your hands-on experience with Unix/Linux and SQL!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled recurring issues in the past. Remember, they’re looking for someone who can perform root cause analysis and create effective workarounds for junior team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Tech Support Lead in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10 years of experience in application support, especially in the telecom domain. We want to see how your skills align with our needs, so don’t be shy about showcasing your knowledge of ITIL processes and any relevant technologies.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled recurring issues in the past. We love candidates who can demonstrate excellent analytical skills and a knack for root cause analysis, so share those success stories!
Highlight Team Leadership Experience: Since this role involves leading a team, make sure to mention any previous leadership roles you've had. We’re looking for someone who can guide junior team members and manage change effectively, so let us know how you’ve done that before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Tech Support Lead position. Plus, it’s super easy!
How to prepare for a job interview at Ampstek
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of GCOOMS, ArcGIS, GCP, and Kubernetes. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
As a Tech Support Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams in the past, focusing on your approach to problem-solving and mentoring junior members.
✨Master the ITIL Process
Since a good understanding of ITIL processes is crucial, be prepared to explain how you've applied these principles in your previous roles. Think of specific instances where you improved service delivery or resolved issues using ITIL methodologies.
✨Prepare for Technical Questions
Expect to face technical questions related to Unix/Linux, Shell Scripting, SQL, and PL/SQL. Brush up on your skills and be ready to solve problems on the spot, as this will showcase your analytical abilities and hands-on experience.