At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and mobile devices.
- Company: Join a dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a collaborative environment with plenty of chances to learn and advance.
- Why this job: Be the go-to tech hero, solving real problems and making a difference.
- Qualifications: Experience with Windows OS and strong communication skills are a must.
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work self sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Skills Required
- Strong Windows 10 & 11 OS Build and Support
- Extremely strong communication skills, both written and spoken
- Well versed in providing a very high level of customer service to both users, customers and colleagues.
- Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
- Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
- Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).
- Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
- Capable of ensuring device health is monitored, reported and remediated (DEX).
- Capable of maintaining OS currency using established processes leveraging Service Rings.
- Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.
- Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.
- Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
- Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).
- Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.
- Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.
- Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile
- Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills
- digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
- Event Support: Audio and Video Readiness, Event Planning, Communications
- Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
- IT Software/Hardware Asset Management.
- Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.
Main Responsibilities include:
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and / or performs upgrades to end user devices
- This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
Technical Skills:
- Strong technical skills in Microsoft Windows 10 & 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well known applications
- Administration experience of Azune, Intune, MS Active Directory users & groups, policies and management concepts
- Effective communication in English and/or local language
- Basic known workings of LAN technologies and hardware
- Ability to support technically video conferencing equipment
Business Skills:
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- An individual with a minimum of 4+ year’s experience
Field Services Engineer in Perth employer: Ampstek
Ampstek is an excellent employer that fosters a collaborative and innovative work culture in the vibrant city of Cardiff. With a strong focus on employee growth, we offer continuous training and development opportunities, ensuring our team members can thrive in their careers while contributing to meaningful logistics solutions. Our commitment to enhancing efficiency in logistics processes not only benefits our clients but also creates a rewarding environment for our employees to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Perth
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Ampstek as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Ampstek and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Ampstek’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer in Perth
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Ampstek, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Ampstek, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Ampstek.
How to prepare for a job interview at Ampstek
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Ampstek offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Ampstek but also helps you get a feel for whether you’d thrive in that environment.
