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For Companies At a Glance
- Tasks: Provide top-notch production support and manage projects in the insurance and finance sectors.
- Company: Join a leading firm with a strong presence in the London Insurance Market.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world problems and enhancing system performance.
- Qualifications: 10+ years in IT support, project management, and expertise in relevant applications.
- Other info: Collaborative environment with a focus on innovation and quality deliverables.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced IT Support and Project Management Specialist with over 10 years of expertise in IT operations, production support, and project management within the Insurance and Finance domains. The ideal candidate will have a strong background in managing BAU (Business as Usual) queries, stakeholder engagement, and vendor management, as well as hands-on experience with Verisk Eclipse Underwriting, Sequel Claims, and related applications. This role involves working closely with global clients, underwriters, and development teams to ensure smooth operations, effective problem-solving, and successful implementation of system changes. The candidate will also play a key role in testing, UAT, and pre/post-go-live activities, ensuring high-quality deliverables and adherence to SLAs.
Key Responsibilities
- Production Support & Maintenance: Provide end-to-end production support for Verisk Eclipse Underwriting and Sequel Claims applications. Monitor and resolve issues related to Lloyd’s market/company message loads, scheduled batch job failures, and claims synchronization. Perform data fixes and troubleshoot system errors to improve performance and prevent recurring issues.
- Project Management & Stakeholder Engagement: Collaborate with underwriters, development teams, and third-party vendors to implement new releases and system changes. Analyze and understand business requirements, working on Proof of Concept (POC) before implementing changes. Manage UAT, pre/post-go-live activities, and ensure business sign-offs for changes.
- Testing & Quality Assurance: Test new features, system changes, and data fixes, ensuring quality and functionality before deployment. Work with QA teams to pilot and refine changes, making adjustments as necessary.
- BAU Support & SLA Management: Provide ongoing BAU support, ensuring adherence to SLAs and timely resolution of queries. Identify common causes of system errors and implement preventive measures.
- Technical Expertise: Solid understanding of Guidewire applications (Policy Center, Claims Center, Billing Center). Experience with time recording and ticketing tools like ServiceNow and Azure DevOps. Extensive experience in the London Insurance Market with a focus on policy administration and claims processes.
Key Skills & Experience
- 10+ years of IT experience in technical support, production support, and project management.
- Expertise in Verisk Eclipse Underwriting, Sequel Claims, and finance-related applications.
- Strong problem-solving skills with the ability to identify root causes and implement effective solutions.
- Experience in liaising with stakeholders, underwriters, and vendors to deliver high-quality outcomes.
- Knowledge of financial month-end close processes and related issue resolution.
- Hands-on experience in UAT, testing, and pre/post-go-live activities.
- Familiarity with monitoring and resolving batch job failures and claims synchronization issues.
- Proficiency in ServiceNow, Azure DevOps, and other time recording tools.
Production Support Engineer in London employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and finance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Verisk Eclipse Underwriting or Sequel Claims, make sure to highlight that in conversations. Share specific examples of how you’ve tackled production support challenges in the past.
✨Tip Number 3
Prepare for interviews by brushing up on your project management and stakeholder engagement skills. Be ready to discuss how you’ve managed UAT and pre/post-go-live activities. We want to see your problem-solving prowess in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Production Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Support Engineer role. Highlight your experience in IT operations, production support, and project management, especially within the Insurance and Finance domains. We want to see how your skills match what we're looking for!
Showcase Relevant Experience: When writing your application, focus on your hands-on experience with Verisk Eclipse Underwriting and Sequel Claims. Share specific examples of how you've managed BAU queries and engaged with stakeholders. This will help us see your fit for the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and skills without unnecessary fluff.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we do!
How to prepare for a job interview at Ampstek
✨Know Your Stuff
Make sure you brush up on your knowledge of Verisk Eclipse Underwriting and Sequel Claims. Be ready to discuss specific scenarios where you've provided production support or resolved issues, as this will show your hands-on experience.
✨Engage with Stakeholders
Prepare examples of how you've successfully collaborated with underwriters, development teams, and vendors. Highlight your communication skills and how you've managed stakeholder expectations in past projects.
✨Showcase Problem-Solving Skills
Be ready to discuss your approach to troubleshooting and resolving system errors. Think of a few instances where you identified root causes and implemented effective solutions, especially in a BAU context.
✨Familiarise with Testing Processes
Since testing and UAT are key parts of the role, come prepared to talk about your experience in these areas. Share how you've ensured quality deliverables and adhered to SLAs in previous roles.