At a Glance
- Tasks: Deliver structured advisory engagements to help enterprise customers maximise their Adobe CX investment.
- Company: Join AmpsTek, a global tech leader transforming business technology solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting career growth in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: Experience in technical advisory roles and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact. With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed. Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.
Location: London, UK (Hybrid 3 days onsite/week)
Contract (Inside IR35)
Job Description
Context and Purpose
Adobe's EMEA Field Engineering (FE) team delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio. The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full. These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks.
What the Role Involves
Ultimate Success is Adobe's premium customer success subscription, designed to help enterprise customers accelerate value realization from their Adobe CX Enterprise investment. It provides access to a named Customer Success Manager (CSM) and Technical Account Manager (TAM), together with a pooled team of Field Engineers who deliver technical and strategic advisory engagements on demand. The CSM owns the customer relationship and drives the overall success plan; Field Engineers are requested by the CSMs or TAMs to deliver specific Accelerators that address technical readiness, adoption, or strategic priorities identified within that plan.
The successful candidate will deliver Success Accelerators to Adobe Ultimate Success customers, operating within Adobe's Field Engineering team. Accelerators are structured advisory engagements scoped to address a defined business or technical challenge. They are capped at 40 hours of effort and are designed to deliver a clear, documented outcome within a short timeframe, typically four to six weeks from kick-off to final output. Delivery follows Adobe's established accelerator methodology and is tracked and quality-assured through Adobe's internal systems.
Typical Accelerator categories include:
- Technical Readiness: Solution Optimization Reviews, Go-Live Readiness, Implementation Readiness, Upgrade and Migration Readiness, Solution Troubleshooting
- Adoption and Enablement: Use Case Mapping to Solution Capability, Tool Workflow and Governance Optimization, Value Measurement Frameworks
- Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, Digital Strategy and Roadmaps
Each engagement requires the resource to conduct a structured discovery with the customer; produce a written output following defined delivery methodologies, templates, or delivery toolsets (assessment, roadmap, or recommendation document) to Adobe's quality standard; present findings to customer stakeholders; capture and document an Impact Summary, and hand off clearly to the assigned customer success team.
Two specialization tracks are required. Requests will specify which track is needed at point of engagement.
Track 1 — Adobe Experience Platform (AEP) and Data Solutions
This track is representing approximately two thirds of the backfill requirement. Relevant solutions: Adobe Experience Platform, Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO B2C and B2B), Customer Journey Analytics (CJA). The resource must demonstrate hands-on delivery experience across at least two of the primary solutions, with AEP as the core specialism. Experience of AEP-native integrations (data ingestion, identity resolution, segmentation, activation) and an understanding of data governance requirements in enterprise environments are essential.
Track 2 — Adobe Experience Manager (AEM) and Content Solutions
This track represents approximately one third of the backfill requirement. Relevant solutions (primary): AEM Sites, AEM Assets, Workfront, Content Supply Chain (CSC), Edge Delivery Services (EDS). Lower priority for this backfill requirement: AEM Forms, AEM Guides, AEM Screens. The resource must demonstrate hands-on delivery experience with AEM in an enterprise context, including cloud-native deployment. Experience of CSC architecture and EDS is particularly sought for current pipeline requirements.
Minimum Qualifications
- Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions.
- Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level.
- Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level.
- Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment.
- Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel).
- Ability to self-manage a varied workload across multiple concurrent engagements, adapting quickly when customer priorities, scope, or timelines shift mid-delivery.
Skills that Strengthen a Candidacy
- Current Adobe Certified Expert (ACE) certification in one or more relevant solutions (AEP, RTCDP, AJO, CJA, AEM Sites or Assets).
- Experience delivering engagements within a subscription or retainer-based services model, where quality and velocity both matter.
- Familiarity with Adobe's Ultimate Success Accelerator framework or equivalent short-form advisory methodology.
- Prior exposure to Adobe's internal tooling is an advantage but not required.
- Understanding of EMEA enterprise customer environments and data privacy requirements (GDPR and relevant industry-specific regulations).
Customer Success Manager (AEP & AEM) in London employer: Ampstek
AmpsTek is an exceptional employer that fosters a dynamic and growth-oriented work culture, particularly for the Customer Success Manager role based in London. With a strong emphasis on employee development, innovative solutions, and a collaborative environment, we offer hybrid working arrangements that promote work-life balance while empowering our team to drive meaningful impact for our clients. Join us to be part of a global technology leader that values creativity and results, providing you with unique opportunities to grow your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (AEP & AEM) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ampstek. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ampstek before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (AEP & AEM) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ampstek:Your cover letter is your chance to shine! Tell us why you want to work at Ampstek specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ampstek!
How to prepare for a job interview at Ampstek
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
