A Desktop Support Engineer provides technical support to end users, ensuring smooth operation of desktops, laptops, and IT systems within an organisation. This role is typically part of the IT support/helpdesk team.
Key Responsibilities
- Provide 1st & 2nd line support for hardware and software issues
- Install, configure, and maintain Windows/macOS systems
- Office applications (e.g., Microsoft Office)
- Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN), printers, scanners, and peripherals
- Manage user accounts in Active Directory
- Perform system updates, patches, and antivirus checksSupport remote users via tools like TeamViewer or AnyDesk
- Maintain IT asset inventory and documentation
- Escalate complex issues to senior IT teams
Required Skills
- Strong knowledge of Windows 10/11 OS
- Basic networking (TCP/IP, DNS, DHCP)
- Hardware troubleshooting (PCs, laptops, printers)
- Good understanding of security practices and antivirus tools
- Excellent communication and customer service skills
- Ability to work under pressure and manage multiple tickets
