Location: St Helier, Jersey ,UK (Onsite)
Experience: 2–3 Years
Role Overview
We are looking for a hands-on L1.5/L2 Desktop Engineer to bridge frontline service desk support and advanced system administration. The role involves desktop engineering, hardware/software deployment, VDI support, executive/VIP support, meeting room technology, and mobile device management.
Key Responsibilities
- Resolve and escalat complex incidents and service requests through ServiceNow ITSM or equivalent tools.
- Create and maintain internal Knowledge Base (KB) articles.
- Escalate incidents to third-party vendors when required.
- Build, configure, image, and provision Windows 11 laptops and desktops.
- Use deployment tools such as Microsoft Intune, Autopilot, and SCCM.
- Deploy software applications and updates while maintaining version control.
- Manage the complete hardware lifecycle, including secure decommissioning and recycling.
VDI Support
- Troubleshoot and support Virtual Desktop Infrastructure (VDI) environments.
- Resolve user profile issues, connection drops, thin-client hardware issues, and application delivery failures.
Executive / VIP Support
- Provide white-glove IT support to C-suite executives and senior leadership.
- Perform executive hardware refreshes, data migrations, and system configurations.
- Support laptops, mobile devices, and peripherals.
Meeting Room & Digital Workspace Support
- Support and troubleshoot Microsoft Teams Rooms, projectors, smart displays, and AV peripherals.
- Maintain and troubleshoot digital signage players across office locations.
- Handle MDM enrollment, email configuration, and application deployment.
Mandatory Skills
- Good knowledge of Windows OS.
- Proven experience in Desktop Support / EUC or similar roles.
- Good understanding of ITIL processes.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication.
- Excellent attention to detail and proactive approach.
- Ability to work effectively with diverse teams and stakeholders.
- Willingness to visit other sites across Jersey, Guernsey, and the Isle of Man.
Desired Skills
- L1.5/L2 Desktop Engineering experience.
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L1.5/L2 Desktop Engineer – Jersey employer: Ampstek
Ampstek is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in D365 Finance & Operations will be valued and nurtured. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work on impactful global projects, all while enjoying the vibrant atmosphere of our dynamic location.
