Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch tech support and troubleshoot hardware/software issues for users.
- Company: Join a forward-thinking IT services company with a focus on community knowledge.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to tech hero and make a difference in daily operations.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Dynamic team environment with room for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Ampstek
We are looking for a skilled and customer-focused IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring smooth daily IT operations.
Responsibilities
- Provide support to users via ticketing system, phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues (Windows, Mac, printers, etc.)
- Set up, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment
- Manage user accounts and access rights (Active Directory, Microsoft 365, etc.)
- Install and update software, ensuring proper licensing and compatibility
- Assist with onboarding and offboarding of employees (equipment setup, accounts, access)
- Document technical issues and solutions for future reference
- Monitor IT systems and escalate unresolved issues to higher-level support
- Maintain inventory of IT assets and manage hardware lifecycle
- Collaborate with other IT team members to improve support processes and infrastructure
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Information Technology Support Specialist employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past issues you've resolved, especially those involving hardware and software, to showcase your expertise.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait around. Apply through our website and follow up with a friendly message to the hiring manager. A little enthusiasm goes a long way!
✨Tip Number 4
Stay updated! Keep an eye on the latest trends in IT support, like new software or tools. Mentioning these in your conversations can show that you're not just skilled but also passionate about staying ahead in the tech game.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support skills and experience. We want to see how you've tackled hardware and software issues in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues. We’re looking for someone who can think on their feet and provide top-notch support to users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ampstek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
As an IT Support Specialist, you'll be dealing with users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with Common Tools
Get to know the tools and systems mentioned in the job description, like Active Directory and Microsoft 365. If you have experience with ticketing systems, be prepared to discuss how you've used them effectively to manage support requests.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues they commonly face, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
