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- Tasks: Be the go-to tech guru for users needing help with their devices and software.
- Company: Join Ampstek, a dynamic IT services company based in Ulverston, UK.
- Benefits: Enjoy a hybrid work environment and gain hands-on experience in IT support.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: 2 years in IT support, knowledge of Windows, Office 365, and troubleshooting skills required.
- Other info: This is a temporary role with opportunities for growth in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Ampstek Ulverston, England, United Kingdom
Ampstek Ulverston, England, United Kingdom
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Senior Technical Recruiter @Ampstek(Group of SRS Infoway)
Job Title: IT Support Specialist
Job Location: Ulverston, UK
Job Type: Short Term Contract
Hybrid/Onsite: Full Onsite
Job Description:
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues.
- Provide support for Windows, MacOS, Microsoft Office 365, Active Directory, and VPN connectivity.
- Escalate complex issues to appropriate IT teams while ensuring timely follow-up.
- Log all incidents and service requests accurately in the ticketing system (e.g., ServiceNow, Remedy).
- Maintain and update documentation of known issues and solutions.
- Assist in setting up and configuring desktops, laptops, mobile devices, and peripherals.
- Perform user account administration (password resets, account creations) in Active Directory and other systems.
- Support remote users using remote desktop tools and VPN.
- Contribute to continuous improvement initiatives in the IT support function.
Required Skills and Qualifications:
- 2 years of experience in a Service Desk or IT Support role.
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Hands-on experience with Active Directory and user account management.
- Familiarity with IT ticketing systems (e.g., ServiceNow, Remedy, Jira).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation with good verbal and written communication.
- Ability to prioritize and manage multiple tasks effectively.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Temporary
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Information Technology Specialist employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows OS, Office 365, and Active Directory. Being able to demonstrate your hands-on experience with these systems during any discussions will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of problems you've solved in previous roles, as this will showcase your problem-solving abilities and customer service orientation.
✨Tip Number 3
Make sure you understand how IT ticketing systems work, particularly ServiceNow or Remedy. If you have experience with similar systems, be ready to explain how you used them to manage incidents and service requests effectively.
✨Tip Number 4
Network with current or former employees of Ampstek or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Information Technology Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Support Specialist position at Ampstek. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2 years of experience in a Service Desk or IT Support role. Be specific about your hands-on experience with Windows OS, Office 365, and Active Directory, as these are crucial for the role.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your troubleshooting and problem-solving abilities. Mention any specific incidents where you successfully resolved technical issues, as this will resonate well with the hiring team.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Make sure to express your customer service orientation and ability to manage multiple tasks effectively.
How to prepare for a job interview at Ampstek
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows OS, Office 365, and Active Directory. Brush up on your troubleshooting skills, as you'll likely be asked to solve a few technical problems during the interview.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with end-users, be prepared to showcase your customer service orientation. Share examples of how you've effectively communicated with users and resolved their issues in previous roles.
✨Familiarise Yourself with Ticketing Systems
Understand the basics of IT ticketing systems like ServiceNow or Remedy. You might be asked about your experience with these tools, so having a solid grasp of how they work will give you an edge.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you diagnosed and resolved issues, and be ready to explain your thought process clearly.
