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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for users on-site.
- Company: Join a high-growth organisation focused on technology solutions.
- Benefits: Gain hands-on experience in a dynamic work environment with potential for growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: Experience in IT support, Windows 10/11, and customer service skills required.
- Other info: Position available until September 2025; ideal for students seeking practical experience.
The predicted salary is between 28800 - 48000 £ per year.
Our client is looking for multiple IT Onsite Support experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.
Role: IT Onsite Support
Location: Ulverston, UK
Duration: 28th July 2025 till 4th September
Skill Sets:
- Experience in IT desktop/onsite support.
- Hands-on experience with Windows 10/11, MS Office, basic networking, and service desk ticketing systems (e.g., ServiceNow, JIRA).
- Knowledge of ITIL processes is a plus.
- Strong problem-solving skills and customer-oriented mindset.
- Good communication skills.
Information Technology Help Desk Support (Ulverston) employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support (Ulverston)
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10/11 and service desk ticketing systems like ServiceNow or JIRA. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on ITIL processes, as having knowledge in this area can set you apart from other candidates. Consider taking a quick online course or reading up on ITIL best practices to show your commitment to understanding industry standards.
✨Tip Number 3
Prepare examples of past experiences where you've successfully solved IT issues or provided excellent customer support. Having specific anecdotes ready will help you illustrate your problem-solving skills and customer-oriented mindset during the interview.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in onsite roles. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Information Technology Help Desk Support (Ulverston)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT desktop and onsite support. Emphasise your hands-on experience with Windows 10/11, MS Office, and any service desk ticketing systems you've used, such as ServiceNow or JIRA.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've solved IT issues in the past. This will demonstrate your strong problem-solving skills and customer-oriented mindset, which are crucial for this role.
Highlight Communication Skills: Since good communication skills are essential for this position, consider including a brief section in your CV or cover letter that illustrates your ability to communicate effectively with both technical and non-technical users.
Express Interest in ITIL Processes: If you have knowledge of ITIL processes, make sure to mention it in your application. Even if you don't have extensive experience, showing an understanding of these processes can set you apart from other candidates.
How to prepare for a job interview at Ampstek
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Windows 10/11 and MS Office during the interview. Be prepared to discuss specific scenarios where you successfully resolved technical issues, as this will demonstrate your capability in IT desktop support.
✨Familiarise Yourself with Service Desk Tools
Since the role involves using service desk ticketing systems like ServiceNow or JIRA, it’s beneficial to have a basic understanding of these tools. If you’ve used them before, share your experiences; if not, do a bit of research to show your willingness to learn.
✨Emphasise Problem-Solving Abilities
Prepare examples that showcase your strong problem-solving skills. Think of situations where you had to troubleshoot an issue under pressure and how you approached the problem, as this will resonate well with the customer-oriented mindset they are looking for.
✨Communicate Clearly and Confidently
Good communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. Clear communication can set you apart from other candidates.
