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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for users on-site.
- Company: Join a high-growth organisation focused on technology solutions.
- Benefits: Gain hands-on experience in a dynamic work environment with potential for growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: Experience in IT support, Windows 10/11, and customer service skills required.
- Other info: Contract duration from 28th July 2025 to 4th September.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for multiple IT Onsite Support experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.
Role: IT Onsite Support
Location: Ulverston UK
Duration: 28th July 2025 till 4th September
Skill Sets:
- Experience in IT desktop/onsite support.
- Hands-on experience with Windows 10/11, MS Office, basic networking, and service desk ticketing systems (e.g., ServiceNow, JIRA).
- Knowledge of ITIL processes is a plus.
- Strong problem-solving skills and customer-oriented mindset.
- Good communication skills.
Information Technology Help Desk Support employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10/11 and service desk ticketing systems like ServiceNow or JIRA. Being able to discuss your hands-on experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on ITIL processes, even if they are not mandatory for the role. Understanding these frameworks can demonstrate your commitment to best practices in IT support, which is often highly valued by employers.
✨Tip Number 3
Prepare examples of past experiences where you've successfully solved technical issues or provided excellent customer service. Having specific anecdotes ready will help you showcase your problem-solving skills and customer-oriented mindset during interviews.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial when tailoring your approach.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT desktop and onsite support. Include specific examples of your hands-on experience with Windows 10/11, MS Office, and any service desk ticketing systems you've used, such as ServiceNow or JIRA.
Showcase Problem-Solving Skills: In your application, emphasise your strong problem-solving skills and customer-oriented mindset. Provide examples of how you've successfully resolved issues in previous roles to demonstrate your capability.
Highlight Communication Skills: Since good communication skills are essential for this role, include instances where you effectively communicated with clients or team members. This could be through written reports, presentations, or direct interactions.
Express Interest in ITIL Processes: If you have knowledge of ITIL processes, make sure to mention it in your application. Even if your experience is limited, expressing a willingness to learn can set you apart from other candidates.
How to prepare for a job interview at Ampstek
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Windows 10/11 and MS Office during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in IT desktop support.
✨Familiarise Yourself with Service Desk Tools
Since experience with service desk ticketing systems like ServiceNow or JIRA is essential, take some time to review how these platforms work. Being able to speak about your familiarity with these tools can set you apart from other candidates.
✨Emphasise Problem-Solving Abilities
Prepare examples of challenging situations you've faced in previous roles and how you resolved them. This will showcase your strong problem-solving skills and customer-oriented mindset, which are crucial for the role.
✨Communicate Clearly and Confidently
Good communication skills are vital in IT support roles. Practice articulating your thoughts clearly and confidently, as this will help you convey your ideas effectively during the interview and demonstrate your ability to interact with clients.
