Ampstek is seeking a Support Team Lead for Identity & Access Management (IAM) to oversee daily operations of the technical support function. You will manage incident queues, coordinate priorities, and ensure timely resolutions in line with SLAs.
Reporting to service management, you will drive process improvements, mentor the team, and maintain documentation, while collaborating with engineers and business stakeholders to deliver reliable IAM services.
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IAM Support Lead - Operational Excellence & SLAs in Halifax employer: Ampstek
Ampstek is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in D365 Finance & Operations will be valued and nurtured. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work on impactful global projects, all while enjoying the vibrant atmosphere of our dynamic location.
