Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with the Endur product, resolving issues and enhancing user experience.
- Company: Join a leading energy company focused on innovation and sustainability.
- Benefits: Enjoy hybrid work, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, tackling real-world challenges in the energy sector.
- Qualifications: 5 years of Endur experience, strong communication skills, and a problem-solving mindset.
- Other info: Shift work required; ideal for those eager to learn and grow in tech.
The predicted salary is between 48000 - 72000 £ per year.
Location: London, UK
Project type: 6 months
Project site: Hybrid (3 days a week)
Note: Candidate can apply who is comfortable working in shifts (US/Singapore hours)
Responsibilities:
- At least 5 years of demonstrable experience using the Endur product.
- Endur L2 with techno-functional type experience, preferably Front and Middle office experience.
- In-depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience.
- Proven experience of 1st/2nd Line support along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution.
- Working directly with users (in office and remotely) to understand and resolve issues in a timely manner.
- Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement.
- Good understanding of deal lifecycle processes.
- Major incident handling experience.
- Utilising experience and bp process to triage and prioritise issues and tickets.
- Excellent communication skills and experience gained in a commercial environment.
Nice to have experience:
- Experience in AWS platform and technologies.
- Experience using Azure DevOps for work item management.
- Experience of the ITRS Geneos platform/application.
- Experience of using and developing APM.
Endur Support Analyst employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endur Support Analyst
✨Tip Number 1
Familiarise yourself with the Endur product and its functionalities, especially in relation to Gas, Power, or LNG markets. This will not only help you understand the role better but also allow you to speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals who are currently working as Endur Support Analysts or in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the day-to-day responsibilities and challenges, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your communication skills, as this role requires excellent interaction with users and stakeholders. Practising how to explain technical issues in simple terms can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with major incident handling and how you've resolved issues in the past. Having specific examples ready will demonstrate your problem-solving abilities and your readiness for the role.
We think you need these skills to ace Endur Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Endur product, especially your 5 years of demonstrable experience. Emphasise any relevant roles in Front and Middle office settings, as well as your understanding of the Gas, Power, or LNG markets.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Endur Support Analyst role. Mention your technical and functional experience, your problem-solving skills, and your ability to work directly with users to resolve issues.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to build and maintain business relationships, as well as your experience in a commercial environment.
Highlight Relevant Experience: If you have experience with AWS, Azure DevOps, or the ITRS Geneos platform, make sure to include this in your application. Even if it's not mandatory, it can set you apart from other candidates.
How to prepare for a job interview at Ampstek
✨Showcase Your Endur Expertise
Make sure to highlight your experience with the Endur product, especially if you have worked in the Gas, Power, or LNG markets. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your depth of knowledge.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've taken a problem from identification to resolution. This could involve discussing major incidents you've handled or how you've collaborated with users to resolve issues efficiently.
✨Emphasise Communication and Collaboration
Since the role involves working closely with users and trading desks, be ready to talk about your communication style and how you've built relationships in previous roles. Share instances where your collaboration led to successful outcomes.
✨Familiarity with Tools and Technologies
If you have experience with AWS, Azure DevOps, or ITRS Geneos, make sure to mention it. Even if it's not a requirement, showing familiarity with these tools can set you apart and demonstrate your willingness to learn and adapt.
