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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot hardware/software issues for end-users.
- Company: Join a dedicated IT team in Hull, UK, focused on delivering top-notch support.
- Benefits: Enjoy a contract role with potential for growth and skill development.
- Why this job: Be part of a dynamic environment where your problem-solving skills make a real impact.
- Qualifications: 3-5 years in IT support; proficiency in Windows/Mac and strong communication skills required.
- Other info: This is an onsite role, perfect for those who thrive in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a skilled and dedicated IT Support / Desktop Support / Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices. Ensure all systems are up-to-date with the latest patches and updates.
- Assist users with software applications, operating systems, and network connectivity issues.
Qualifications:
- Minimum of 3-5 years of experience in IT support, desktop support, or help desk technician roles.
- Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common IT tools and software. Familiarity with basic network troubleshooting and printer support.
- Associate’s degree in Information Technology, Computer Science, or a related field. A Bachelor’s degree or relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
- Strong analytical and problem-solving skills. Ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively.
Desktop Support Specialist Contract - Software employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist Contract - Software
✨Tip Number 1
Familiarise yourself with common technical issues that users face, especially related to Windows and Mac operating systems. Being able to discuss these scenarios during your interview will show your practical knowledge and readiness for the role.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical concepts to non-technical users. Practising how to simplify complex ideas can help you stand out in interviews.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved technical issues. Highlighting your problem-solving skills with real-life scenarios can demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Research the company culture at StudySmarter and be ready to discuss how your values align with theirs. Showing that you understand and fit into their work environment can give you an edge over other candidates.
We think you need these skills to ace Desktop Support Specialist Contract - Software
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and desktop support roles. Emphasise your technical skills, especially with Windows and Mac operating systems, as well as any certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and demonstrate your problem-solving abilities.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated technical concepts to non-technical users. This is crucial for the Desktop Support Specialist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ampstek
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac operating systems, as well as your proficiency in the Microsoft Office Suite. Highlight specific examples of how you've resolved hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues, as this will showcase your analytical capabilities.
✨Communicate Clearly
Since you'll be assisting non-technical users, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, ensuring that you can convey information effectively during the interview.
✨Prepare for Practical Assessments
Some interviews may include practical assessments or tests related to desktop support tasks. Brush up on installation and configuration processes for common devices and be ready to troubleshoot hypothetical scenarios on the spot.
