At a Glance
- Tasks: Forecast business demand and align it with service capacity in a hybrid work environment.
- Company: Ampstek, a leader in IT service management based in Greater London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and excellence in service delivery.
- Why this job: Play a key role in ensuring top-notch service delivery and performance.
- Qualifications: Extensive experience in IT service management and strong knowledge of ITIL v4.
The predicted salary is between 60000 - 80000 £ per year.
Ampstek is seeking a Demand & Capacity Manager located in Greater London.
The role is essential for forecasting business demand and aligning it with available service capacity in a hybrid work setting.
Responsibilities include managing demand requests, producing reports, and coordinating with service providers to ensure service delivery without compromising performance.
The ideal candidate will have extensive experience in IT service management and a strong grasp of ITIL v4 practices, essential for successful program execution and governance.
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We think you need these skills to ace Demand & Capacity Leader (SIAM) | ITIL v4 | Hybrid London
Demand Management
Capacity Management
ITIL v4
Forecasting
Service Delivery
Performance Management
Reporting
