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For Companies At a Glance
- Tasks: Provide top-notch customer support in French and English via phone and email.
- Company: Join a dynamic team at AmpsTek Services in Belfast.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Fluent in French and English with strong communication skills.
- Other info: Participate in fun activities and grow your career in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Role: Customer Service Agent
Location: Belfast, Northern Ireland, United Kingdom
Job Type: Contract
Responsibilities
- Providing customer support via telephone, e-mail and other methods in French and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Following escalation procedures when first call resolution isn’t possible.
- Following assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
Qualifications / Requirements
- Required Skills: Providing customer support via telephone, e-mail and other methods in French and English.
- Ensuring a high level of customer service to candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Following escalation procedures when first call resolution isn’t possible.
- Following assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
Note: Boilerplate lines and non-relevant postings were removed to focus on the current role details.
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Customer Representative employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us show that you're genuinely interested in the role and align with their mission.
✨Tip Number 2
Practice common customer service scenarios. We can role-play some tricky situations to help you feel more confident when handling queries during the interview.
✨Tip Number 3
Prepare questions to ask the interviewer. This shows us that you're engaged and eager to learn more about the team and the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a bilingual environment. We want to see how you’ve handled queries and provided support, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application for this role. Mention how your skills align with the job description, especially around first call resolution and KPIs. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your contact details are easy to find, too – we want to reach out to you without any hassle!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Ampstek
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in handling queries in both French and English. Be ready to share examples of how you've resolved customer issues effectively, as this will show your potential employer that you can deliver high-quality support.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) relevant to the role, such as Average Handling Time (AHT) and Quality Assurance (QA). During the interview, mention how you’ve met or exceeded these metrics in previous roles to demonstrate your capability.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are keen on understanding the needs of customers, which is crucial for a Customer Representative.
✨Show Enthusiasm for Team Activities
Be prepared to discuss your experience with team activities and motivational events. Highlight how participating in these has helped you grow and contribute positively to a team environment, as this aligns with the company’s culture.
