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- Tasks: Provide top-notch customer support in French and English via phone and email.
- Company: Join a dynamic team at AmpsTek Services in Belfast.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a difference by resolving customer queries and enhancing their experience.
- Qualifications: Fluent in French and English with strong communication skills.
- Other info: Participate in motivational activities and achieve personal KPIs.
The predicted salary is between 28800 - 43200 £ per year.
Role: Customer Service Agent
Location: Belfast, Northern Ireland, UK
Job Type: Contract
Required Skills:
• Providing customer support via telephone, e-mail and other methods in French and English.
• Ensuring a high level of customer service to our candidates and clients
• Resolving customer queries on a first call resolution basis.
• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
• Following your assigned daily schedules and tasks.
• Taking part in in motivational activities.
• Using and implementing feedback given during monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
Thanks & Regards,
Pooja K | Technical Recruiter
UK/EU AmpsTek Services Limited
Mail ID: pooja.k@ampstek.com
Customer Representative employer: Ampstek
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both French and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries on a first call resolution basis.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, if you find a role that excites you, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in both French and English. We want to see how you've resolved queries and provided support in the past!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and engaging!
Showcase Your Skills: Don’t forget to mention your ability to follow procedures and achieve KPIs. We love candidates who can demonstrate their problem-solving skills and commitment to data security.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ampstek
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in handling queries in both French and English. Be ready to share examples of how you've resolved customer issues effectively, as this will show your ability to provide top-notch support.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) relevant to the role, like Average Handling Time (AHT) and Quality Assurance (QA). Prepare to discuss how you’ve met or exceeded these metrics in previous roles, as it demonstrates your commitment to excellence.
✨Practice Active Listening
During the interview, showcase your active listening skills. This means not just hearing but understanding the questions asked. Respond thoughtfully and ask clarifying questions if needed, which reflects your customer-centric approach.
✨Show Enthusiasm for Team Activities
Be prepared to talk about your experience with team activities and how you contribute to a positive work environment. Highlight any motivational activities you've participated in, as this shows you're a team player who values collaboration.