At a Glance
- Tasks: Create a welcoming store experience and assist customers with their needs.
- Company: Join Ampol, one of Australia's leading convenience retailers.
- Benefits: Comprehensive training, growth opportunities, and a supportive team environment.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values collaboration and customer service.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
At Ampol, We're Powered by People!
As one of Australia's leading convenience retailers, Ampol is all about making life easier for our customers.
Whether they're fuelling up, grabbing essentials, or just stopping by, we're here to make their experience smooth and pleasant.
With a friendly smile and a warm greeting, we ensure our customers get exactly what they need, quickly and efficiently.
What You'll Do
As a Retail Team Member, you'll be at the heart of creating a welcoming, safe and well-presented store that keeps our customers coming back.
No two shifts are the same.
One moment you'll be helping a customer find exactly what they need and the next you'll be ensuring our shelves are fully stocked, coffee is flowing and the store looks its best.
- You'll play an important role in keeping the entire site running smoothly by:
- Making every customer stop a great one by serving customers with a smile, helping them find what they need, preparing fresh food and coffee and keeping things moving at the checkout.
- Keeping the store looking its best by restocking shelves, receiving deliveries, maintaining displays and ensuring customers can easily find what they're after.
- Creating a clean, safe and welcoming environment by maintaining high standards across the entire site, from the shop floor and food areas to the bathrooms and forecourt.
- Keeping the store running smoothly by, following safety procedures, handling transactions accurately and taking ownership of day-day store operations.
Why you'll love working with us
- Training and support from day one - We'll give you the tools, training and guidance you need to feel confident in your role.
- Opportunities to learn and grow - Whether you're looking for your next challenge or a long-term career, we'll support your development along the way.
- Be part of something bigger - Join one of Australia's largest retail networks and work alongside a team that values collaboration, safety and customer service.
Our Recruitment Process: If you're a great fit, we'll reach out to guide you through the next steps.
Fuel your career with Ampol!
To review our current payrates for all retail related Team Member roles, please visit Fair Work https://awards. fairwork. gov. au/MA000089. html and view section 16 of the Vehicle Repair, Services and Retail Award 2020.
We're an equal opportunity workplace.
We not only embrace diversity and inclusion; we celebrate what makes you unique.
We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender).
We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.
Team Member - Swansea employer: Ampol
Ampol is an attractive employer due to its commitment to employee development and a friendly work culture. The company values safety and quality service, providing a supportive environment for team members. With diverse roles and opportunities for advancement, Ampol fosters a sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Swansea
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ampol, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ampol!
We think you need these skills to ace Team Member - Swansea
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ampol, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ampol and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ampol that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ampol
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
