Delivery Lead

Job Title: Delivery Manager / Engagement Manager

Location:
Remote (UK/EU preferred; must support UK & US East Coast time zones)

Department:
Delivery & Client Success

Reports to:
Head of Delivery / COO

Employment Type:
Full-time

About Ampliwork

Ampliwork is a fast-growing Agentic AI company revolutionising enterprise operations through the deployment of production-grade AI Agents (\”Digital Workers\”). Our solutions automate complex workflows, enhance decision-making, and deliver measurable value for major global institutions across financial services, real estate, transportation, and logistics.

We are hiring a Delivery Manager / Engagement Manager to lead implementations across our most strategic clients in the UK and US, ensuring exceptional delivery execution, governance, and client satisfaction.

Role Overview

The Delivery Manager / Engagement Manager is a client-facing, programme-critical role, responsible for managing the end-to-end implementation lifecycle of Agentic AI deployments. You will work closely with Business Analysts, Sales, Solution Architects, and Engineering teams to ensure projects are delivered on time, aligned to scope, and focused on tangible business outcomes.

This role requires someone comfortable engaging senior stakeholders, navigating complex enterprise environments, and orchestrating multi-disciplinary teams. Experience delivering AI, automation, or Agentic AI solutions is highly desirable.

You must have the flexibility to support clients across UK and US Eastern time zones.

Key Responsibilities

1. Project Delivery & Execution

• Lead delivery of Agentic AI deployments across multiple strategic clients.
• Own project plans, timelines, scope, delivery governance, and acceptance criteria.
• Collaborate with Business Analysts to refine requirements and scope.
• Coordinate with Engineering to manage development cycles, testing, and readiness.
• Partner with Sales & Pre-Sales to ensure smooth transitions from contract to delivery.
• Manage UAT, go-live, hypercare, and post-deployment optimisation.

2. Client Engagement & Relationship Management

• Serve as the primary delivery counterpart for UK & US East Coast clients.
• Build trusted relationships with senior executives, SMEs, and technology teams.
• Facilitate weekly delivery calls, steering committees, and roadmap sessions.
• Communicate proactively and transparently on status, risks, and next steps.
• Ensure all stakeholders understand dependencies, ownership, and timelines.

3. Governance, Reporting & Controls

• Establish structured delivery governance frameworks across all engagements.
• Provide weekly status updates, KPI reporting, and value realisation insights.
• Maintain documentation, risk logs, RAID registers, and dependency maps.
• Ensure compliance with security, privacy, and operational controls.

4. Risk, Issue & Change Management

• Identify risks early, lead mitigation planning, and escalate appropriately.
• Manage change control processes with internal and client stakeholders.
• Ensure continuous alignment between business expectations and technical outputs.

5. Strategic Contribution & Programme Expansion

• Support AI roadmap development and expansion opportunities within accounts.
• Lead ideation and prioritisation sessions with clients.
• Identify new areas where Agentic AI can create measurable value.
• Contribute to internal delivery playbooks, frameworks, and best practices.

Required Skills & Experience

Essential

• 5+ years in delivery management, engagement management, or enterprise project leadership.
• Proven experience delivering technology projects in enterprise environments.
• Demonstrated ability to work effectively with Business Analysts, Sales teams, and Engineering.
• Strong client-facing communication, stakeholder management, and executive presence.
• Ability to support clients across UK and US East Coast time zones.
• Experience with delivery governance, structured project management, and risk handling.
• Exceptional organisational skills, attention to detail, and ownership mindset.

Highly Desirable

• Experience delivering AI, automation, machine learning, or Agentic AI solutions.
• Understanding of AI workflows, reasoning models, or automated digital worker deployments.
• Familiarity with enterprise operations in financial services, transport, or real estate.
• Experience working in fast-paced, high-growth technology companies.
• Agile methodology experience (Scrum / Kanban).

Who You Are

• A structured and credible operator who brings clarity to complex environments.
• A proactive communicator who anticipates risks and provides solutions early.
• Comfortable working with cross-functional teams: BA, Engineering, Sales, Product.
• Thrives in a startup environment where processes evolve and speed matters.
• Obsessed with delivering value and building strong client partnerships.
• Confident managing programmes across multiple regions and stakeholders.

What We Offer

• Lead delivery across some of the most innovative AI transformations in the industry.
• High ownership and visibility within a rapidly scaling AI company.
• Competitive compensation
• Remote-first working with global client exposure.
• A chance to shape the delivery operating model and client experience at Ampliwork.
• A 30/60/90-day onboarding plan for this role