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- Tasks: Lead the charge against tenancy breaches and anti-social behaviour in your community.
- Company: Join Amplius, a top housing provider making a real difference across England.
- Benefits: Enjoy 28 days leave, health support, and a cycle-to-work scheme.
- Why this job: Make a positive impact while growing your career in a supportive environment.
- Qualifications: Experience in resolving tenancy issues and strong communication skills are essential.
- Other info: This is a hybrid role with a focus on community engagement and support.
The predicted salary is between 30000 - 40000 £ per year.
Join Amplius as a Tenancy Enforcement Officer and take the lead in tackling tenancy breaches and anti-social behaviour across our communities. You will provide a responsive, hands-on service while delivering great customer care in every neighbourhood you support.
Salary: £35,855 per year
Contract: 12-month Fixed Term Contract
Your week: 36.25 hours (Monday to Friday 8.45am - 5pm)
Location: Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office.
Snapshot of your role:
- Manage and resolve cases of anti-social behaviour and tenancy breaches, including abandonment, damage, and fraud.
- Assess risk, gather evidence, take witness statements, and prepare cases for legal action.
- Maintain accurate case records and monitor progress using internal systems.
- Communicate regularly with customers, offering advice, support, and referrals where appropriate.
- Issue warnings and take timely, proportionate enforcement action in line with policy.
- Represent Amplius in court proceedings and follow cases through to resolution.
- Work collaboratively with colleagues, partners, and multi-agency teams to resolve issues.
- Attend and contribute to meetings, ensuring appropriate information sharing and action planning.
- Support customer safety, satisfaction, and confidence in our neighbourhoods.
- Report to and work under the guidance of the Team Leader.
Your toolkit for success:
- Experience resolving anti-social behaviour or tenancy breaches.
- Confidence working with customers in crisis, showing calm, respectful professionalism.
- Excellent written, verbal, and listening communication skills.
- Proven ability to collaborate with colleagues, teams, and external agencies.
- Strong problem-solving and decision-making skills.
- Well-organised, able to manage a varied caseload and coordinate resources effectively.
- Accurate and thorough record-keeping abilities.
- Strong interpersonal skills with the ability to build trust and rapport.
- High emotional intelligence with a sensitive, appropriate approach to challenging situations.
- Outcome-focused with a commitment to achieving positive results.
- A full UK driving licence is essential for this role.
Why join Amplius?
- 28 days annual leave (plus bank holidays)
- Enhanced maternity, paternity, and adoption leave
- Paid qualifications and professional subscriptions
- Pension contribution up to 10%
- Health and wellbeing support
- Carers leave
- Cycle to work scheme
- Electric car lease scheme
- Paid fertility and maternity leave
- Financial Wellbeing support
- Free flu jabs
- Life assurance
Grow with us: Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact: Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact: We are dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our values: We are committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 1 July
Interviews: 9 July
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we will be in touch to support you with any questions, queries or conundrums!
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We are a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Tenancy Enforcement Officer in Rushden, Northamptonshire employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Enforcement Officer in Rushden, Northamptonshire
✨Tip Number 1
Familiarise yourself with the local laws and regulations regarding tenancy enforcement and anti-social behaviour. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in tenancy enforcement. Attend local community meetings or forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to conflict resolution and customer service. Think of examples from your past experiences where you've successfully managed similar situations.
✨Tip Number 4
Showcase your emotional intelligence during the interview process. Be ready to discuss how you handle challenging situations with empathy and professionalism, as this is crucial for a role that involves working with customers in crisis.
We think you need these skills to ace Tenancy Enforcement Officer in Rushden, Northamptonshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Tenancy Enforcement Officer. Tailor your application to highlight relevant experience in managing anti-social behaviour and tenancy breaches.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your ability to handle crisis situations, resolve conflicts, and work collaboratively with various stakeholders.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively communicated with customers or colleagues in challenging situations. Use clear and concise language in your application.
Demonstrate Problem-Solving Abilities: Include specific instances where you've successfully resolved issues or made decisions under pressure. This will showcase your strong problem-solving skills, which are crucial for the position.
How to prepare for a job interview at Amplius
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Tenancy Enforcement Officer. Be prepared to discuss how your experience aligns with managing anti-social behaviour and tenancy breaches.
✨Showcase Your Communication Skills
As this role involves regular communication with customers and multi-agency teams, be ready to demonstrate your excellent verbal and written communication skills. Share examples of how you've effectively communicated in challenging situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved conflicts or tenancy issues. Highlight your problem-solving skills and decision-making process, especially in high-pressure scenarios.
✨Emphasise Emotional Intelligence
Given the nature of the role, it's crucial to show your emotional intelligence. Be ready to talk about how you handle sensitive situations and build trust with customers, especially those in crisis.
