At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and collaboration.
- Why this job: Be part of a team that values transparency and customer satisfaction in housing services.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we are looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You will work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Salary: £35,224 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role:
- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
What we are looking for:
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May
Phone screening: 5 June
Interviews in Peterborough: 9 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We are a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Service Charge Officer employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on transparency and customer satisfaction, our Service Charge Officers play a vital role in enhancing the lives of residents across the Midlands and Southeast. Enjoy a competitive salary, hybrid working arrangements, and the opportunity to be part of a dedicated team committed to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors, especially those who work at Amplius. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for your interview by brushing up on service charge processes and legislation. We want you to be able to explain complex financial info clearly, so practice makes perfect!
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used it in previous roles, especially in relation to service charge budgets and accounts. We love a candidate who can crunch numbers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about our colleague benefits there too!
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Service Charge Officer and help you tailor your application to highlight your relevant experience.
Show Off Your Skills:When writing your application, don’t hold back on showcasing your skills! We want to see your knowledge of service charge processes and your ability to communicate financial information clearly. Use specific examples from your past experiences to demonstrate how you meet our requirements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your key points stand out. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Amplius
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and legislation. Be prepared to discuss specific examples from your experience where you've successfully managed budgets or resolved customer queries related to service charges.
✨Communicate Clearly
Since the role involves a lot of customer communication, practice explaining complex financial information in simple terms. You might even want to role-play with a friend to ensure you can convey your points clearly and confidently.
✨Show Your Collaborative Spirit
This position requires working closely with various teams. Think of examples where you've successfully collaborated with others, and be ready to share how you build effective working relationships to achieve common goals.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles, particularly those involving service charge management. Highlight your problem-solving approach and how you ensured compliance while maintaining high levels of customer satisfaction.
