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- Tasks: Manage a social housing scheme, ensuring resident welfare and community spirit.
- Company: Amplius is a forward-thinking social housing provider focused on tenant safety and sustainability.
- Benefits: Enjoy 28 days leave, pension contributions, health cash plans, and discounts on various services.
- Why this job: Make a real impact in your community while growing your career with tailored training and support.
- Qualifications: Customer service excellence, conflict resolution skills, and a full UK driving licence are essential.
- Other info: Live on-site option available; flexible working hours from Monday to Friday.
At Amplius, we're on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.
In our Scheme Manager role, you'll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community. There is an option to live on-site as a Residential Scheme Manager, alongside our residents in a 3-bedroom flat which has a separate entrance to the residents accommodation and above the communal lounge if required.
Location: The Laurels - Rugeley
Salary: Up to £23,751 per year
Contract: Permanent
Your week: 36.25 hours p/week (Monday - Friday, 9:00am - 5:15pm)
Snapshot of your role:
- Be an active role model in your approach to your work maintaining a high profile and a professional manner at all times.
- Always work in a manner, which is safe and sets a good example to other employees.
- Maintain own Continuous Personal Development and keep knowledge up to date of legislative changes.
- Working independently as a lone worker with support from colleagues and management.
Your toolkit for success:
- Demonstrates customer excellence, takes ownership and is accountable for tasks, listens to customers and actively seeks win/win solutions.
- Demonstrate a high level of commitment to providing efficient and caring services to customers.
- Previous experience in being able to resolve conflict and remain impartial and professional.
- Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.
Why join Amplius?
- Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
- Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
- We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius:
- 28 days annual leave plus bank holidays, with the ability to carry over allowance and purchase more (pro-rata based on contracted hours).
- Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary.
- Paid professional subscription for membership fees relating to your role.
- Employee Assistance Programme offering free wellbeing tools, free flu jabs and more.
- Health cash plan giving cash back for everyday health checks such as optical and dental.
- Cycle to Work and Electric Car Lease schemes.
- High street, holiday and gym membership discounts.
- Plus lots more once you join!
The important stuff:
- We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
- We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
- We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!
Scheme Manager employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Familiarise yourself with the principles of social housing and tenant welfare. Understanding the specific challenges and needs of residents will help you demonstrate your commitment to their safety and comfort during any discussions or interviews.
✨Tip Number 2
Showcase your conflict resolution skills by preparing examples from your past experiences. Being able to articulate how you've successfully managed disputes or difficult situations will highlight your ability to remain impartial and professional in a challenging role.
✨Tip Number 3
Network with professionals in the social housing sector. Engaging with others in the field can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Research Amplius and its mission thoroughly. Understanding their values and community impact will allow you to align your responses during interviews, showing that you're not just looking for a job, but are genuinely interested in contributing to their goals.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Scheme Manager position. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: Emphasise any previous experience in customer service, conflict resolution, or community management. Use specific examples to demonstrate your ability to manage a scheme effectively and ensure resident welfare.
Showcase Your Commitment: In your application, express your dedication to sustainability and social responsibility, as these are key values for Amplius. Mention any relevant initiatives or projects you have been involved in that reflect these principles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for the Scheme Manager role.
How to prepare for a job interview at Amplius
✨Show Your Commitment to Community
As a Scheme Manager, your role revolves around fostering a sense of community. Be prepared to discuss how you've previously contributed to community initiatives or how you plan to engage with residents to create a supportive environment.
✨Demonstrate Conflict Resolution Skills
Given the nature of the role, it's crucial to showcase your ability to handle conflicts professionally. Prepare examples from your past experiences where you successfully resolved disputes while maintaining impartiality.
✨Highlight Customer Excellence
Amplius values customer service highly. Be ready to explain how you take ownership of tasks and ensure customer satisfaction. Share specific instances where you went above and beyond for a customer.
✨Emphasise Continuous Personal Development
The role requires keeping up-to-date with legislative changes. Discuss any relevant training or professional development you've undertaken and express your commitment to ongoing learning in the field.
