At a Glance
- Tasks: Manage service charges and ensure clear communication with customers about their accounts.
- Company: Join a supportive team focused on customer satisfaction and collaboration.
- Benefits: Enjoy flexible working, generous leave, and career development opportunities.
- Other info: Work in a dynamic environment with a focus on continuous improvement.
- Why this job: Make a difference in people's lives while developing your financial skills.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Salary: £35,224 per year
Location: Hybrid – Peterborough, Boston, Rushden or Milton Keynes
Contract: Permanent, full‑time
Working hours: Monday to Friday 9am – 5.15pm (36.25 hours)
Snapshot of your role
- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right‑to‑buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
What We’re Looking For
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem‑solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Benefits
- Flexible working
- Pension contributions
- Cycle to work scheme
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
- Life assurance
- Health cash plan
- Generous annual leave
- Career development
Service Charge Officer in Rushden employer: Amplius
As a Service Charge Officer, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With flexible working arrangements and a comprehensive benefits package, including generous annual leave and career development opportunities, our company fosters a culture of collaboration and continuous improvement. Located in the vibrant areas of Peterborough, Boston, Rushden, or Milton Keynes, you will be part of a team dedicated to delivering exceptional service while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Rushden
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service charge processes and customer engagement. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your work, like reports or presentations, that demonstrate your knowledge of service charge management and financial awareness. This will help you stand out and show that you mean business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Service Charge Officer in Rushden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Charge Officer role. Highlight your AAT qualification and any relevant experience with service charge processes, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills:Since you'll be dealing with customer queries and collaborating with various teams, it’s essential to demonstrate your excellent communication skills. Use clear examples in your application that showcase how you've effectively explained financial information in the past.
Be Detail-Oriented:Attention to detail is key in this role, especially when preparing service charge budgets and accounts. Make sure your application reflects your meticulous nature—double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Amplius
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and legislation. Be ready to discuss how you've managed budgets and accounts in the past, as this will show your expertise and confidence in handling financial information.
✨Communicate Clearly
Since the role involves explaining financial details to customers and colleagues, practice articulating complex information in a simple way. Use examples from your previous experience to demonstrate your communication skills and how you’ve engaged with stakeholders effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've tackled challenges related to service charges or customer queries. Highlight your approach to problem-solving and how you maintained high levels of customer satisfaction while ensuring compliance with policies.
✨Familiarise Yourself with Tools
Get comfortable with Excel and any service charge systems mentioned in the job description. If you have experience with specific software, be ready to discuss how you used it to improve processes or maintain accurate records.
